Home Support Wearables ProSense Epson ProSense 17

The optional heart rate chest strap won’t pair with my product. What should I do?

  • Try the following:

    • Move to an area where there are no other Bluetooth or Wi-Fi devices communicating and try pairing again.
    • Reset the heart rate chest strap by removing the battery, turning the battery over, and placing it in the product with the negative side facing up. Leave the battery there for three seconds, then remove it again, turn it over, and place it back in the product with the positive side facing up.
    • Replace the heart rate chest strap's battery. The chest strap uses a lithium coin cell battery (CR2032).
    Related tasks
    Resetting the Heart Rate Chest Strap and Replacing Its Battery
Published:  Dec 8, 2017 Was this helpful​? Thank you for the feedback!
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