My scanning software doesn't work properly in Windows or on my Mac. What should I do?

• Check the system requirements to see if your configuration (including your operating system version) is correct for your software. Check your computer to make sure there is enough memory for your software. If you're running other software at the same time, using RAM resident programs, or have many device drivers, the computer may not have enough memory. (See your software and computer manuals.) If you are scanning a large image or scanning at a high resolution, your computer may not have enough memory to process the image. Check your software installation. Make sure your software is correctly installed and set up. If all else fails, uninstall your software, then reinstall it.