I'm having paper feed problems. What should I do?

  • If media does not feed straight or roll up on the auto take-up reel correctly, try these solutions:

    • Make sure your media is at least 36 inches (91.4 cm) wide for best results.
    • If your media is attached to the auto take-up reel with the printable side out, try attaching with the printable side in instead.
    • If your media is thick, set the RIP software settings to use 3 passes or higher for best results.
    • Perform the parallel adjustment procedures to correct the feed misalignment, especially after moving the printer.
    Related tasks
    Loading Media
    Adjusting the Auto Take-up Reel (Parallel Adjustment)
    Related references
    Media Specifications
Published:  Dec 12, 2019 Was this helpful​? Thank you for the feedback!
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