The product won't connect to my wireless network. What should I do?

  • If your product has trouble finding or connecting to a wireless router or access point, try these solutions:

    • If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon on your product's LCD screen is not lit or does not appear, make sure you select one of the WPS options from the product control panel within 2 minutes of pressing the WPS button on your router.
    • Make sure to place your product within contact range of your router or access point. Avoid placing your product near a microwave oven, cordless phone, or large metal object, such as a filing cabinet.
    • Verify that your router or access point is operating correctly by connecting to it from your computer or another device.
    • Print a network connection report and check the codes and messages on the report to help determine the cause of the problem.
    • You may need to disable the firewall and any anti-virus software on your wireless router or access point.
    • Try restarting your router following the instructions in your router documentation.

      Note: If you are reading these instructions online, you will lose your Internet connection when you restart your router.

    • Check to see if access restrictions, such as MAC address filtering, are set on the router or access point. If access restrictions are set, add your product's MAC address to your router's address list. To obtain your product's MAC address, print a network status sheet. Then follow the instructions in your router or access point documentation to add the address to the list.
    • If your router or access point does not broadcast its network name (SSID), follow the instructions that came with your product to enter your wireless network name manually.
    • If your router or access point has security enabled, determine the kind of security it is using and any required password or passphrase for connection. Then make sure to enter the exact WEP key or WPA passphrase correctly.
    • Check if your computer is restricting the available wireless channels. If so, verify that your wireless access point is using one of the usable channels and change to a usable channel, if necessary.
    • If you cannot connect your product to a device using Wi-Fi Direct, you may have exceeded the maximum number of devices connected to your product (4). Print a network status sheet or access Web Config on the browser for your device and check the number of connected devices. If 4 devices are already connected, disconnect a device by deleting the product's SSID from the Wi-Fi screen of that device. If fewer than 4 devices are connected, check the accuracy of your other network settings, move your device closer to your product, and try connecting again.
    • If you are using a Wi-Fi Direct connection that suddenly disconnects, the Wi-Fi Direct password on your device may have been changed. If necessary, delete the existing DIRECT-xxxxxxxx connection settings from your device and enter a new password. See your device documentation for instructions.
Published:  Jul 21, 2022 Was this helpful?​ Thank you for the feedback!
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