I'm having paper feed problems. What should I do?
- Make sure paper is loaded in the correct orientation. Load cut sheets vertically (short edge first).
- For best results, follow these guidelines:
- Use new, smooth, high-quality paper that is not damp, curled, creased, old, too thin, or too thick.
- Follow any special loading instructions that came with the paper.
- If roll paper does not feed, cut the end straight across and uncurl it by rolling it backward, if necessary. Then reload the paper.
- If wrinkles appear on roll paper, adjust the Back Tension setting.
- If you cannot insert paper easily into the paper feed slot, make sure the paper is perfectly flat and not curled.
- Do not load more than one piece of cut sheet paper.
- Make sure your paper meets the specifications for your product.
- Make sure you selected the Media Type setting in the printer driver that matches the paper you loaded in the product.
- If thick media does not feed, make sure you are loading it straight into the product, not at an angle.
- If poster board does not feed, make sure you are loading it straight into the product, not at an angle.
- If paper does not eject correctly, decrease the Paper Suction setting for the loaded paper type.
- Make sure that paper is not jammed inside the product.
- Make sure you are using the product at the proper room temperature.
If you have problems feeding paper, try these solutions:
Loading Roll Paper
Loading Cut Sheets
Loading Thick or Large Cut Sheets (Poster Board)
Roll Paper Jam Problems
Cut Sheet Paper Jam Problems
Published: Dec 19, 2019 Was this helpful? Thank you for the feedback!