I can't get my original to feed into the scanner correctly. What should I do?

  • If you cannot feed originals into the scanner successfully, try these solutions:
    • Make sure the document guide is placed correctly.

      Note: Remove the document guide if you are using the carrier sheet.

    • Make sure the loaded original is not skewed. Reload the original if it is skewed.
    • If the original is folded, unfold it. Folded originals may cause the Auto Detect setting to misread the size of the original.
    • Clean inside the scanner.
    • Make sure the document type can be loaded.
    Related tasks
    Loading Originals
Published:  Jan 20, 2021 Was this helpful?​ Thank you for the feedback!
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