I can't get my original to feed into the scanner correctly. What should I do?
-
If you cannot feed originals into the scanner successfully, try these solutions:
- Make sure the document guide is placed correctly.
Note: Remove the document guide if you are using the carrier sheet.
- Make sure the loaded original is not skewed. Reload the original if it is skewed.
- If the original is folded, unfold it. Folded originals may cause the Auto Detect setting to misread the size of the original.
- Clean inside the scanner.
- Make sure the document type can be loaded.
Loading Originals - Make sure the document guide is placed correctly.
Published: Jan 20, 2021
Was this helpful? Thank you for the feedback!