My prints are scuffed or smeared. What should I do?

  • If your prints are scuffed or smeared, try these solutions:

    • Make sure your paper meets the specifications for your product.
    • Make sure you selected the correct Media Type setting in the printer driver that matches the paper loaded in the printer.
    • Do not use paper with folds or creases and always use new media.
    • If you are using cut sheet paper, check that changes in humidity and temperature have not made the paper wavy or curled up on the edges. Flatten the paper before loading it or use new paper.
    • If the surface of the paper is scuffed, select a wider Platen Gap setting.
    • If you are printing on thick paper, make sure the Thick Paper setting is enabled in the Printer Settings menu.
    • If the bottom edge is scuffed, try widening the bottom margin.
    • If ink is smeared on your prints, clean the rollers. Load blank paper and perform a paper guide cleaning.
    • If you are using non-Epson media, make sure you create a custom paper configuration for the media and run Easy Adjustment.
    • Depending on the print density and type of paper you are using, the ink may take a while to dry. Do not stack the prints until the ink is completely dry. You can adjust the drying time in the Printer Settings menu.
    • Adjust the ink density in the printer driver settings and on the control panel for custom paper configuration settings.
    • If the back of your prints are smeared with ink, clean the platen and replace any borderless printing pads as necessary.
    Related tasks
    Selecting Basic Print Settings - Mac
    Selecting Basic Print Settings - Windows
    Creating Custom Paper Configurations
    Cleaning the Roll Paper Feeder
    Cleaning the Platen and Borderless Pad Edges
    Replacing the Borderless Pads
    Related references
    Paper Setting Menu
    Printer Settings Menu
    Paper Specifications
Published:  Apr 30, 2020 Was this helpful?​ Thank you for the feedback!
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