I see the message Communication Error when I use a USB connection. What should I do?
Do the following:
- Delete all print jobs in the print queue.
- Turn the printer off.
Note: Make sure the USB cable is connected correctly.
- Restart your computer. When the desktop appears, turn your printer on, then follow the on-screen instructions.
Note: If the problem continues, turn the printer off again and delete the printer in the list of printers. Then disconnect the USB cable from the printer and connect it again.
Published: Aug 23, 2016 Was this helpful? Thank you for the feedback!