Home s0 macOS 10.12 Sierra Support

My Epson product does not work since I updated to macOS 10.12. What should I do?

  • You need to install the drivers for your product again. Do the following:

    1. Go to the Epson support page, then select your product.
    2. Download the Drivers and Utilities Combo Package for your product for macOS 10.12. Make a note of the file name and its location so you can retrieve it.
    3. Open the file you downloaded, then follow the on-screen instructions to install it.

      If a Drivers and Utilities Combo Package is not available for your product, go to the next step. Apple Software Update may have drivers for your product.

    4. Select the menu > App Store > Updates. Install any updates available for your Epson product.
    5. Do one of the following:
      • USB connection: Connect your product to your Mac using a USB cable and make sure the product is turned on.
      • Wireless connection: Make sure your product is turned on. Connect your product to your wireless network.
      • Ethernet connection: Connect your product to your Mac using an Ethernet cable and make sure the product is turned on.
    6. Go to the menu on your Mac, then select System Preferences.
    7. Select Printers & Scanners.
    8. Do one of the following:
      • If your product is not on the printer list, go to the next step.
      • If your product is on the printer list, select your product model and click the – (minus) button. Then go to the next step.
    9. Click the + button. (If you see the Add Printer or Scanner option, select it.) In the screen that appears, select your product model as described below:
      • USB connection: Select the EPSON Series (USB) product.
      • Wireless or Ethernet connection: Select the EPSON Series (Bonjour) product.

        Select your EPSON Series product in the Use drop-down list, then click the Add button.

Published:  Oct 17, 2016 Was this helpful?​ Thank you for the feedback!
Was this helpful?​
Please tell us why this was not helpful.​
Please enter a valid email address