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The paper will not load. What should I do?

    Always follow these guidelines when loading paper into the product:

    • Slide the inner edge guide to the width of the roll paper you are using.

    • Adjust the front edge guide to the width of the roll paper.

    • The paper light will turn on when paper is inserted correctly in the paper feed slot.

      If the paper light does not turn on, remove the paper from the paper feed slot, turn the paper feed knob counterclockwise by one full turn, and then try inserting the paper again.

Published:  Jul 20, 2019 Was this helpful​? Thank you for the feedback!
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