Drips, smears, or head strikes appear on my printout. What should I do?

  • Make sure the platen gap is adjusted for your media type. To adjust the platen gap, do the following from the printer's control panel:
    1. Make sure the printer is ready to print. Ready should be displayed on the printer's LCD screen.
    2. Press the button three times.
    3. Select Narrow, Standard, Wide, or Wider as the gap setting.
    4. Press OK or Enter (the middle button).
    5. Press the pause button.
Published:  Aug 23, 2016 Was this helpful?​ Thank you for the feedback!
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