I am not receiving mail when a product problem occurs. What should I do?

• Try the following solutions:
  • Make sure the projector is turned on and connected to the network correctly. (If an error shut down the projector, it cannot send an e-mail.)
  • Make sure you set up the projector e-mail alert settings correctly on the projector's network Mail menu or in the network software.
  • Set the Standby Mode setting to Communication On in the Extended menu so the network software can monitor the projector in standby mode.
  Related references
  Setting Up Projector Network E-Mail Alerts
  Projector Setup Settings - Extended Menu
  Solutions When Network Alert E-Mails are Not Received