Home Support Projectors BrightLink Series Epson BrightLink 475Wi

My pen doesn't work. It lags, skips, or does not write on the projected image. What should I do?

  • Try the following solutions:
    • The pens turn off automatically after 20 minutes of inactivity. Slide the switch to turn the pen back on.
    • Make sure you are not covering the black section near the tip of the pen.
    • Make sure nothing is blocking the signal between the pen and the interactive pen receiver on the projector.
    • Try holding the pen at a different angle so that your hand is not blocking the signal.
    • Make sure the cable cover is in place to keep cables from blocking the signal.
    • Make sure the pen battery has enough power. Try replacing the battery.
    • If you are projecting from a computer, make sure the USB cable is connected to the computer and projector.
    • Dim the room lights and turn off any fluorescent lights. Make sure the projection surface and pen receiver are not in direct sunlight or other sources of bright light.
    • If the pen tip is worn out or damaged, you may need to replace it.
    • Make sure the pen receiver on the projector is clean and free from dust.
    • Make sure there is no interference from the infrared remote controls or microphones.
    • Make sure the USB Type-B option on the Extended menu is set to Easy Interactive Function or USB Display/Easy Interactive Function.
    • Make sure the Use Source option on the Extended menu is set to the correct source.
    • Make sure you have calibrated the system. Try recalibrating.
    Note: You cannot use both pens at the same time with the built-in interactive toolbar.

    Related references
    Replacing the Pen Batteries
    Replacing the Pen Tips
    Installing Easy Interactive Tools
    Calibrating the Projector
    Using the Pens
    Projector Setup Settings - Extended Menu
Published:  Apr 30, 2012 Was this helpful​? Thank you for the feedback!
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