Home Support Projectors BrightLink Series Epson BrightLink 436Wi

My pen doesn't work. It lags, skips, or does not write on the projected image. What should I do?

  • Try the following solutions:
    • The pens turn off automatically if you forget to turn them off. Slide the switch to turn the pen back on.
    • Make sure you are not covering the black section near the tip of the pen.
    • Make sure nothing is blocking the signal between the pen and the interactive pen receiver on the projector.
    • Try holding the pen at a different angle so that your hand is not blocking the signal.
    • Make sure the cable cover is in place to keep cables from blocking the signal.
    • Make sure the pen battery has enough power. Try replacing the battery.
    • If you are projecting from a computer, make sure the USB cable is connected to the computer and projector.
    • Dim the room lights and turn off any fluorescent lights. Make sure the projection surface and pen receiver are not in direct sunlight or other sources of bright light.
    • If the pen tip is worn out or damaged, you may need to replace it.
    • Make sure the pen receiver on the projector is clean and free from dust.
    • Make sure there is no interference from the infrared remote controls or microphones.
    • Make sure the USB TypeB option on the Extended menu is set to Easy Interactive Function or USB Display/Easy Interactive Function.
    • Make sure you have calibrated the system. Try recalibrating.
    Related tasks
    Replacing the Pen Batteries
    Installing Easy Interactive Tools
    Calibrating Automatically
    Calibrating Manually
    Using the Pens
    Replacing the Pen Tips
Published:  May 17, 2013 Was this helpful​? Thank you for the feedback!
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