Support Projectors Pro Series Epson EB-PU2213B

The remote control doesn't work. What should I do?

  • If the projector does not respond to remote control commands, try the following solutions:

    • Check that the remote control batteries are installed correctly and have power. If necessary, replace the batteries.
    • Make sure you are operating the remote control within the reception angle and range of the projector.
    • Make sure the projector is not warming up or shutting down.
    • Check to see if a button on the remote control is stuck down, causing it to enter sleep mode. Release the button to wake the remote control up.
    • If you enabled the remote control button lock, press and hold the Home button for about 5 seconds to turn it off.
    • Strong fluorescent lighting, direct sunlight, or infrared device signals may be interfering with the projector's remote receivers. Dim the lights or move the projector away from the sun or interfering equipment.
    • Make sure the optional remote control cable set is not attached to the projector's Remote port. If you leave the cable connected to the port, the remote control cannot control the projector.
    • If available, turn on the remote receiver in the projector's menu system, or check if the remote receiver was turned off.
    • If you assigned an ID number to the remote control to operate multiple projectors, you may need to check or change the ID setting.
    • To set the remote control so it will operate any projector, set the remote ID switch to Off.
    • Make sure the Control Communications or Extron XTP setting in the Extended menu is set to Off if you are using the optional remote control cable set.
    • If you lose the remote control, you can purchase another from an Epson parts distributor.
    Related concepts
    Projector Identification System for Multiple Projector Control
    Related tasks
    Replacing the Remote Control Batteries
    Related references
    Projector Feature Settings - Settings Menu
    Projector Setup Settings - Extended Menu
    Remote Control Operation
Published:  Apr 28, 2022 Was this helpful?​ Thank you for the feedback!
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