I can't cancel print jobs since I updated Windows 10. What should I do?

• Do one of the following:

  • Uninstall and reinstall the software for your product. See your product's User's Guide for instructions on uninstalling the software.
  • Enable bidirectional support in the product's driver. Do the following:
    1. Click and select (Settings) > Devices > Printers & scanners.
    2. Select your product and click Manage.
    3. Click Printer properties.
    4. Select the Ports tab.
    5. Select the Enable bidirectional support checkbox and click OK.