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Support
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- Top FAQs
- Cloud or Mobile
- Connection or Setup
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Remote Control or Projector Buttons
- Software
- Sound
- Wireless or Wired Connection
- Other
- The product's light(s) indicate an error. What should I do?
- How do I set up my projector?
- The displayed image is not rectangular. What should I do?
- How should I transport the product?
- What security measures does Epson recommend for its network products?
- The product's buttons don't work. What should I do?
- A black box appears where a video should appear when I project from my computer. What should I do?
- Which user-replaceable parts or accessories are available for my product?
- How do I change the product's network name?
- How do I connect my projector to a Mac if my Mac does not include a compatible video output port?
- How do I connect my projector to a Mac if my Mac does not include a compatible video output port?
- How do I project an image from my Chromebook?
- How do I mount my projector on the wall?
- Nothing projects on the screen. What should I do?
- How do I connect speakers to the product?
- How do I set a password on my product?
- How do I project multiple images simultaneously?
- How do I set up my projector?
- How do I connect my image source to the product?
- How do I connect a streaming media player?
- How do I connect a USB device to the projector?
- Is there a recommended sequence for turning on the projector and connected equipment?
- How do I set up a wired connection with the product?
- I do not see the Developer’s Menu on the Projector’s Web Control screen. What should I do?
- I see the message The selected image is not supported when I try to create a shape effect filter. What should I do?
- The product's light(s) indicate an error. What should I do?
- I see the message No Signal. What should I do?
- I see the message Not Supported. What should I do?
- The product's status lights don't flash or turn on. What should I do?
- I can’t register my projector in the Epson Projector Management software; the message “Failed to update the projector information" appears. What should I do?
- A black box appears where a video should appear when I project from my computer. What should I do?
- The product skips some images when I project a playlist I created in the Epson Projector Content Manager software. What should I do?
- The displayed image is not rectangular. What should I do?
- How do I adjust the color for multiple projectors that project from the same source?
- Vertical bands, static, or noise appear in the image. What should I do?
- The image is too dark or light, or the colors are incorrect. What should I do?
- What do the different Color Modes do?
- Part of my image is blurry or out of focus. What should I do?
- The image appears stretched when I project from my computer. What should I do?
- I see a color cast over the projected image. What should I do?
- How can I improve the image quality?
- The projectors aren't in sync when I play a synchronized playlist I created in the Epson Projector Content Manager software. What should I do?
- Can I select an image source to automatically display when the product turns on?
- Where can I find instructions on using the Epson iProjection software for Windows or a Mac computer?
- My projector displays a black desktop when I project from a LAN source with Epson iProjection running macOS 10.15.x, 11.x, 12.x, 13.x, or 14.x. What should I do?
- Which operating systems support the Epson Projector Content Manager software?
- Which movie files can I convert to a supported file type in the Epson Projector Content Manager software?
- Which software should I use to manage playlists?
- What is a project in the Epson Projector Content Manager software?
- Who do I contact for technical support on the Epson mounts?
- What security measures does Epson recommend for its network products?
- Which files can I add to a playlist in the Epson Projector Content Manager software?
- Which user-replaceable parts or accessories are available for my product?
- How should I transport the product?
- I forgot the projector's password. What should I do?
- The product won't go into sleep mode. What should I do?
- My password doesn't work in the Epson iProjection app or a web browser. What should I do?
- Will the projector automatically turn on when a playlist is scheduled to start playing?
This document contains quick setup instructions for this product.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This Zip file contains the Microsoft Excel formatted ESC/VP21 Command List with command codes which are used to remotely control Epson projectors, along with the PDF Guide.
Display wirelessly to Epson Projectors with Epson iProjection
This document contains the Open Source Software License information for this product.
This document contains an overview, and usage instructions for the Epson Projector Content Manager software.
This document contains an overview, and usage instructions for Epson Projector Management Utility (formerly named EasyMP Monitor Utility).
Guides for previous software versions are listed below.
Epson Projector Management v5.20 | v5.10 | v5.0
EasyMP Monitor Utility v4.57 | v4.56 | v4.54 | v4.53 | v4.52 | v4.51 | v4.50 | v4.40
This document contains an overview of using Epson iProjection utility (Formerly named EasyMP Multi PC Projection).
This document describes Epson's limited warranty for this product (warranty valid in the U.S. and Canada).
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4394
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Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720