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- When I scan film larger than 8 x 10 inches, the scanned images are washed out and/or have lines through them. What should I do?
- Can I use my Epson product to scan x-rays?
- How can I get a replacement CD for my product?
- The colors in my negative are wrong when I scan. What should I do?
- I can no longer preview my scans. What should I do?
- When I try to scan using Epson Scan, I see a message Unable to write to file. What should I do?
- When I try to install the Epson Scan driver, I see a message Could not copy file, please check setup disk and run setup disk again. What should I do?
- When I preview my 35 mm slides in EPSON Scan, they're not arranged in the same order as in the slide holder. Why does this happen?
- I see the message Cannot find film when I scan film. What should I do?
- I can't scan multiple document pages into a single PDF. What should I do?
Select the questions to view the answers
- When I scan film larger than 8 x 10 inches, the scanned images are washed out and/or have lines through them. What should I do?
- The colors in my negative are wrong when I scan. What should I do?
- When I scan to PDF using Epson Scan, my image is cropped or not the right size. What should I do?
- When I scan film or slides, striped rings appear on the scanned images. What should I do?
Select the questions to view the answers
- When I preview my 35 mm slides in EPSON Scan, they're not arranged in the same order as in the slide holder. Why does this happen?
- How can I get a replacement CD for my product?
- I see the message Cannot find film when I scan film. What should I do?
- I can't scan multiple document pages into a single PDF. What should I do?
- When I try to scan using Epson Scan, I see a message Unable to write to file. What should I do?
- When I try to install the Epson Scan driver, I see a message Could not copy file, please check setup disk and run setup disk again. What should I do?
- I can no longer preview my scans. What should I do?
- I see the message Image size is too large. What should I do?
- My Microsoft Office 2013 applications crash in Windows after I installed my Epson product software. What should I do?
Select the questions to view the answers
- Can I use my Epson product to scan x-rays?
- Can I scan 110 film with my product?
- Does Epson have a program where I can donate my working electronic equipment?
- Can I get a printed copy of the User's Guide?
- I have several photos that I'd like to scan in batches. Does Epson offer an optional feeder that will allow me to scan photos in batches?
Start Here Card
PDF
This document contains quick setup instructions for this product.
User's Guide
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This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
User's Guide
PDF
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
Attention Windows Vista Users
PDF
If your Epson product CD does not include a Windows Vista driver, please read this important information before inserting your Epson CD.
Epson Scan ICM Updater v1.20 (PSB.2008.07.001)
PDF
This Bulletin contains information regarding the Epson Scan ICM Updater v1.20 for Windows XP, XP x64, Vista 32bit and 64bit.
Notices
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This document contains system requirements, safety information, compliance statements, specifications, and your Epson America, Inc. Limited Warranty.
Notices and Warranty
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This document contains your product's limited warranty.
Product Support Bulletin(s)
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This document contains information such as tips for using the product or common questions and answers.
Start Here
PDF
This document will assist you with product unpacking, installation, and setup.
User's Guide
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PDF
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
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(562) 276-4382
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Monday – Friday 6 am – 8 pm (PT)
Saturday 7 am – 4 pm (PT)
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