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My scanning software doesn't work properly in Windows or on my Mac. What should I do?

    If your scanning software does not operate correctly, try these solutions:

    • Make sure your computer has adequate memory and meets the system requirements for your operating system.
    • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software.
    • Make sure the scanner is turned on.
    • Make sure the connection between the scanner and your computer is secure.
    • If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
    • In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager.
    • Check that the correct scanner is selected using the Epson Scan 2 Utility.
    • Check that the correct setting is assigned to the scanner button in Document Capture Pro (Windows) or Document Capture (Mac).
    • Make sure the scanning software is installed.
    • Use the USB cable that came with the scanner.
    • Connect the scanner directly to the computer. The scanner may not work properly when connected through a USB hub.
    • If you are using a TWAIN-compliant program, make sure that the correct product is selected as the Scanner or Source setting.
    • If you are using the scanner with the optional Network Interface Unit, make sure the network cable is securely connected.
    • Make sure the  power light stops flashing, indicating that the scanner is ready to scan.
    Related concepts
    Uninstall Your Scanner Software
    Related references
    Windows System Requirements
    Mac System Requirements
Published:  Feb 14, 2019 Was this helpful​? Thank you for the feedback!
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