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Home Support Printers All-In-Ones WorkForce Series Epson WorkForce Pro WF-M5694

I tried to install my product in Windows with a wireless connection, but the installation failed. What should I do?

    You'll need to set up your software and product again. Do the following:

    Reset your Product's Network Settings

    1. Reset the product's Wi-Fi settings on the product's control panel by doing the following:

      Select Setup > System Administration > Restore Default Settings > Wi-Fi/Network Settings > Yes.

    2. If you're unable to complete the instructions above, contact Epson support. Otherwise go to the next section.

    Disable the Firewall

    1. Do one of the following:
      • Windows 10: Right-click and select Control Panel > System and Security > Windows Firewall.
      • Windows 8.x: Navigate to the Apps screen and select Control Panel > Windows Firewall.
      • Windows (other versions): Select or Start > Control Panel > System and Security > Windows Firewall.
    2. Disable the firewall.

      If you have other firewall software enabled, you'll also need to disable it. If you don't know how to disable it, contact your firewall provider for help.

      Note: This step is needed to install the product's software and complete the Wi-Fi setup. Remember to enable your firewall software after you complete the Wi-Fi setup.

    3. If you're unable to complete the instructions above, contact Epson support. Otherwise go to the next section.

    Uninstall the Software

    1. Turn off the product and disconnect any interface cables.
    2. Do one of the following:
      • Windows 10: Right-click and select Control Panel > Programs > Programs and Features. Select the uninstall options for your Epson product, then select Uninstall/Change.
      • Windows 8.x: Navigate to the Apps screen and select Control Panel > Programs > Programs and Features. Select the uninstall option for your Epson product, then select Uninstall/Change.

        Note: If you see a User Account Control window, click Yes or Continue.

        Select your product again, if necessary, then select OK and click Yes to confirm the uninstallation.

      • Windows (other versions): Click or Start and select All Programs or Programs. Select Epson, select your product, then select EPSON Printer Software Uninstall.

        Note: If you see a User Account Control window, click Yes or Continue.

        In the next window, select your product and click OK. Then follow any on-screen instructions.

    3. Do one of the following to uninstall the Epson Event Manager, then follow any on-screen instructions:
      • Windows 10 or Windows 8.x: Select Epson Event Manager and click Uninstall.
      • Windows 7 or Windows Vista: Open the Windows Control Panel utility. Select Programs and Features (In Classic View, select Programs and click Uninstall a program). Select Epson Event Manager and click Uninstall/Change.
      • Windows XP: Open the Windows Control Panel utility. Double-click Add or Remove Programs. Select Epson Event Manager and click Change/Remove.
    4. Do one of the following to uninstall Epson Scan, then follow any on-screen instructions:
      • Windows 10: EPSON Scan and click Uninstall/Change.
      • Windows 8.x, Windows 7, or Windows Vista: Select EPSON Scan and click Uninstall/Change.
      • Windows XP: Select EPSON Scan and click Change/Remove.
    5. If you're unable to complete the instructions above, contact Epson support. Otherwise, go to the next section.

    Initialize your Router and Set Up your Product with a Wi-Fi Connection on a Windows Computer

    Important: In most cases, the software installer will automatically set up your wireless connection so you don't need to know your SSID and password. However if it cannot determine your SSID or password you will be prompted to set up your wireless connection manually. If you don't know them, contact the manufacturer of your router or the person who set up your network.

    If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. See your router documentation for instructions.

    1. Unplug your router's power cord from the power outlet, wait a brief period, then plug it back in. You may need to re-establish the connection for the other devices on your network.
    2. Download the Drivers and Utilities Combo Package from the Downloads tab for your product.

      Note: Make a note of the file name and its location so you can retrieve it.

    3. Open the file you downloaded and follow the on-screen instructions. When you see the Select Your Connection screen, select Wireless connection, then click Next.
    4. When you see the Select Setup Option screen, select Set up printer for the first time, then click Next.



    5. Follow the on-screen instructions to complete the installation.

    After you complete the Wi-Fi setup, turn your firewall back on. If these troubleshooting instructions did not solve the problem, contact Epson support.

Published:  Apr 13, 2016 Was this helpful​? Thank you for the feedback!
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