I see the message Printer is Offline when I try to print with a wireless (Wi-Fi) connection in Windows. What should I do?

• The problem can be caused by your printer, computer, or wireless network. Do the following:

  1. To determine if the printer can print without a computer, print a nozzle check pattern from the product's control panel.
     • If you can print, go to the next step.
     • If you can't print a nozzle check pattern, check the product's LCD for error messages. Clear any errors displayed on the LCD, then try printing a nozzle check pattern again. If you still can't print, contact Epson support.
  2. Delete any pending print job(s) from the Epson print queue and then try printing again.

     If you can print, you're done, and you can skip the remaining steps.

     If you still can't print, check the Wi-Fi icon on the product's control panel, then do one of the following:

     • If the Wi-Fi icon is displayed, follow the instructions in the Initialize Your Router and Restart Your Computer section below.
     • If the Wi-Fi icon is displayed, follow the instructions in the Reinstall the Product Software section below.

  Initialize Your Router and Restart Your Computer

  1. Unplug your router's power cord from the power outlet, wait a brief period, then plug it back in. Try to print. You may need to re-establish the connection for the other devices on your network.
  2. If you can print, you're done. The problem was resolved by initializing your router.

     If you still can't print, restart your computer, then try printing again. If these steps do not resolve your problem, contact Epson support.

  Reinstall the Product Software

  Important: In most cases, the software installer will automatically set up your wireless connection so you don't need to know your SSID and password. However, if it cannot determine your SSID or password you will be prompted to set up your wireless connection manually. If you don't know them, contact the manufacturer of your router or the person who set up your network.

  If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. See your router documentation for instructions.

  1. Reset the product's Wi-Fi settings on the product's control panel by doing the following:

     Press the home button, if necessary. Select Setup. Scroll down and select Restore Default Settings. Select Network Settings, then select Yes.

  2. Turn off the product and disconnect any interface cables.
  3. Do one of the following:
     • Windows 10: Right-click and select Control Panel > System and Security > Windows Firewall.
     • Windows 8.x: Navigate to the Apps screen and select Control Panel > Windows Firewall.
     • Windows (other versions): Select or Start > Control Panel > System and Security, Windows Firewall.
  4. Disable the firewall. If you have other firewall software enabled, you'll also need to disable it. If you don't know how to disable it, contact your firewall provider for help.

     Note: This step is needed to install the product's software and complete the Wi-Fi setup. Remember to enable your firewall software after you complete the Wi-Fi setup.

  5. Do one of the following:
     • Windows 10: Right-click and select Control Panel > Programs > Programs and Features. Select the uninstall options for your Epson product, then select Uninstall/Change.
     • Windows 8.x: Navigate to the Apps screen, select Control Panel > Programs > Programs and Features. Select the uninstall option for your Epson product, then select Uninstall/Change.

       Note: If you see a User Account Control window, click Yes or Continue.

       Select your product again, if necessary, then select OK and click Yes to confirm the uninstallation.

     • Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson, select your product, then select EPSON Printer Software Uninstall.

       Note: If you see a User Account Control window, click Yes or Continue.

       In the next window, select your product and click OK. Then follow any on-screen instructions.

  6. Do one of the following to uninstall the Epson Event Manager, then follow any on-screen instructions:
     • Windows 10: Select Epson Event Manager and click Uninstall/Change.
     • Windows 8.x: Select Epson Event Manager and click Uninstall/Change.
     • Windows 7 or Windows Vista: Open the Windows Control Panel utility. Select Programs and Features (In Classic View, select Programs and click Uninstall a program.) Select Epson Event Manager and click Uninstall/Change.
     • Windows XP: Open the Windows Control Panel utility. Double-click Add or Remove Programs. Select Epson Event Manager and click Change/Remove.
  7. Do one of the following to uninstall Epson Scan, then follow any on-screen instructions:
     • Windows 10: Select EPSON Scan and click Uninstall/Change.
     • Windows 8.x, Windows 7, or Windows Vista: Select EPSON Scan and click Uninstall/Change.
     • Windows XP: Select EPSON Scan and click Change/Remove.
  8. Unplug your router's power cord from the power outlet, wait a brief period, then plug it back in. You may need to re-establish the connection for the other devices on your network.
  9. Download the Drivers and Utilities Combo Package from the Downloads tab for your product. Make a note of the file name and its location so you can retrieve it.
  10. Open the file you downloaded and follow the on-screen instructions. When you see the Select Your Connection screen, select Wireless connection, then click Next.

      

  11. When you see the Select Setup Option screen, select Set up printer for the first time, then click Next.

      

  12. When you see the Select a Wireless Network Setup Method screen, follow the on-screen instructions to complete the installation.

      After you complete the Wi-Fi setup, turn your firewall back on. If these troubleshooting instructions did not solve the problem, contact Epson support.