Windows 10 and Windows 8
- Do one of the following:
- Windows 10: Right-click .
- Windows 8: Navigate to the Start screen, right-click the screen, and select All apps.
- Select Control Panel > Hardware and Sound > Devices and Printers.
- Right-click your product name, select See what's printing, and select your product name again, if necessary.
- Right-click the stalled print job, click Cancel, and click Yes.