My product is printing blank pages from Windows or my Mac. What should I do?

  • Several factors may cause the product to print blank pages, such as print settings, low ink, or the product itself.

    Before printing, do the following:

    • Place the product on a flat, stable surface that extends beyond the base in all directions. The product won't operate properly if it's tilted or at an angle.
    • Visually check the ink levels. The ink levels may be low and you may need to refill the ink tanks.
    • Make sure you're using paper that meets the product's specifications.

      Note: Transparencies and vellum paper are not supported.

    Try printing again. If your print job prints correctly, you're done.

    If you still see blank pages, make a copy of a document or photo, then do one of the following:

    • If the copy is blank, print a nozzle check pattern to see if any of the nozzles are clogged. Clean the print head, if necessary.
    • If the copy is fine, check the following:
      • Make sure the paper size, orientation, and layout settings in your software are correct.
      • Make sure your document does not contain blank pages. If your printer software has a Preview option, check for blank pages in your document before you print and remove them, if necessary.
      • If the document you are printing contains a blank page, you can skip it by selecting the Skip Blank Page setting in your printer software as instructed below for your operating system.

    Windows

    1. Do one of the following:
      • Windows 10: Right-click  and select Control Panel > Hardware and Sound > Devices and Printers. Right-click your product name and select Printer Preferences.
      • Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound > Devices and Printers. Right-click your printer and select Printing Preferences.
      • Windows 7: Click  and select Devices and Printers. Right-click your printer and select Printing Preferences.
      • Windows Vista: Click  and select Control Panel (or point to Settings and then select Control Panel). Select Printer (under Hardware and Sound) or Printers. Right-click your printer and select Printing Preferences.
      • Windows XP: Click Start and select Control Panel (or point to Settings and then select Control Panel). Select Printers and Other Hardware (if available) and then Printers and Faxes. Right-click your printer and select Printing Preferences.
    2. Click the Maintenance tab, then click the Extended Settings button.
    3. In the Settings area, select the Skip Blank Page setting or checkbox.
    4. Click OK as necessary to save your settings.

    Mac

    1. Open the  menu, then select System Preferences.
    2. Select Print & Scan, Print & Fax, or Printers & Scanners, select your product, then select Options & Supplies.
    3. Select Driver or Options.

      You see this screen:


       
    4. Set Skip Blank Page to On.
    5. Click OK.

    If you still see blank pages in your printout, contact Epson support.

    Related concepts
    Print Head Nozzle Check
    Print Head Cleaning
Published:  Jan 9, 2017 Was this helpful​? Thank you for the feedback!
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