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My scanning software doesn't work properly in Windows or on my Mac. What should I do?

    If your scanning software does not operate correctly, try these solutions:

    • Make sure your computer has adequate memory and meets the system requirements for your operating system.
    • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software.
    • If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
    • In Windows, make sure your product is listed as a valid device in the Scanners and Cameras control panel.
    • If you are scanning with the ADF, make sure the ADF and document covers are closed.
    Related concepts
    Uninstall Your Product Software
    Related references
    Windows System Requirements
    Mac System Requirements
Published:  May 9, 2019 Was this helpful​? Thank you for the feedback!
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