My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- Make sure your computer has adequate memory and meets the system requirements for your operating system.
- Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software.
- If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
- In Windows, make sure your product is listed as a valid device in the Scanners and Cameras control panel.
- If you are scanning with the ADF, make sure the ADF and document covers are closed.
If your scanning software does not operate correctly, try these solutions:
Uninstall Your Product Software
Windows System Requirements
Mac System Requirements
Published: May 9, 2019 Was this helpful? Thank you for the feedback!