My printout has lines running through it. What should I do?
If you notice white or dark lines in your prints (also called banding), try these solutions before you reprint:
- Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
- Turn off any high speed settings in your product software.
- Align the print head. If print quality does not improve after aligning the print head, disable the bidirectional (high speed) setting.
- When vertical banding appears or the paper is smeared, clean the paper path.
- You may need to replace the ink cartridges.
Print Head Nozzle Check
Print Head Cleaning
Aligning the Print Head Using the Product Control Panel
Selecting Additional Layout and Print Options - Windows
Selecting Printing Preferences - Mac
Loading Paper in the Cassette
Paper or Media Type Settings - Printing Software
Replacing Ink Cartridges and Maintenance Boxes
Published: Aug 17, 2020 Was this helpful? Thank you for the feedback!