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ColorWorks Support

For service and support documentation, please visit our Support site and choose your selected product.

Software Technical Support

Product Warranties

When you choose Epson, you get the world‑class service you'd expect from an industry leader. Our comprehensive ExpressCareSM service program offers a complete range of flexible, cost‑effective service options.

Service Programs

Fast Turn Depot®:

Epson's industry‑leading whole unit repair and return process is designed for both in‑warranty and out‑of‑warranty Epson POS products. All components are tested upon receipt and necessary service and repair is performed by Epson's depot repair group. To ensure the least disruption of service, products are typically returned in just 2‑3 days.

Epson ExtendedCareSM

This program offers economically‑priced extended warranties, providing products with multi‑year limited warranty coverage. Covered repairs are performed free of charge, including parts and labor. Coverage is available for all current Epson POS products.


An extremely cost‑effective alternative to expensive on‑site repair service, this program provides a replacement unit express‑shipped overnight. Shipping both ways is always on us. Pre‑paid shipping label and instructions are included with the replacement unit.

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