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ColorWorks Support

For service and support documentation, please visit our Support site and choose your selected product.

Software Technical Support

When you choose Epson, you get the world‑class service you'd expect from an industry leader. Our comprehensive Epson PreferredSM Plus Extended Service plans offers a range of flexible, cost‑effective options to keep you up and running.

Preferred Plus Extended Service Plans

Epson PreferredSM Plus Return For Repair

The Return for Repair option offers an economically‑priced extended service plan, covering your product with the same features as the original standard limited warranty. Keep your product up and running by ensuring they are repaired by Epson Certified Technicians. Parts and labor are included with the Epson Preferred Plus Return for Repair Plan.

Epson PreferredSM Plus Spare‑In‑The‑AirSM

The Spare-In-The-Air Service Plan is an affordable plan for companies that value productivity and uptime. The Spare-in-The-Air Extended Service Plan features a whole unit exchange replacement shipped via priority service. Shipping both ways is always on us. Pre‑paid shipping label and instructions are included with the replacement unit.

Epson PreferredSM Plus On-Site



The On-Site Repair Extended Service Plan features a Next-Business Day On-site visit1 by an Epson Certified Technician to quickly get your product up and running. With this plan labor, parts and travel is covered.


1 Requests must be placed by 1PM Pacific Time, geographic limitations apply. See extended service Terms & Conditions for additional details.