My scanning software doesn't work properly in Windows or on my Mac. What should I do?

• Check your system requirements. See if the system requirements, such as the operating system version, are correct for your software.
  
  Check your computer's memory. See if the computer has enough memory for your software. If you're running other software at the same time, using RAM resident programs, or have many device drivers, the computer may not have enough memory. (See your software and computer manuals.)
  
  If you are scanning a large image or scanning at a high resolution, your computer may not have enough memory to process the image. Check your software installation. Make sure that your software is correctly installed and set up.
  
  If all else fails uninstall your software, then reinstall it. You may also want to consult the Perfection 2400 Photo Reference Guide under Troubleshooting Problems and Solutions. You may also need to refer to your Start Here poster for installation information.