I'm having problems installing the software. What should I do?

  • Check the following:
    • Make sure your printer is turned on, then carefully follow the software installation instructions on the Start Here sheet (Windows or Macintosh).
    • Make sure your system meets the requirements.
    • Make sure all applications (including any screen savers and virus protectors) are closed before you install the printer software. If any applications were open, uninstall the printer software, then reinstall the printer software (Windows or Macintosh).
    • If you see an error message or your software doesn't install correctly, you may not have software installation privileges. Contact your System Administrator.
    • Make sure the USB Controller is working properly in Device Manager. See your Windows help system for details. If it's not working, contact your computer manufacturer.
    • If you're printing over a network, see Setting Up the Printer as a Shared Printer for Windows.
    • Uninstall the printer software, then reinstall the printer software (Windows or Macintosh).

      Note: You must connect the printer to your computer at the correct time to make sure the driver is installed correctly on your computer.
Published:  Jul 7, 2008 Was this helpful?​ Thank you for the feedback!
Was this helpful?​
Please tell us why this was not helpful.​
Please enter a valid email address