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I am unable to scan from my computer when my product is connected with a USB cable. What should I do?

    Try the following:
    • Make sure the WorkForce is turned on and securely connected to your computer or USB hub.
    • If the WorkForce is connected to a USB hub, make sure it's connected to a first tier hub (the hub closest to the host computer) when more than one hub is connected to the computer.
    • Try restarting your computer.
    • Make sure you installed all the software correctly. See Install Software for Windows or Macintosh.
    • If the scanner software does not work properly
      • Make sure your computer has enough memory and meets the other system requirements for the software you are using. See your software documentation for details.
      • The scanner software may not work properly when your computer is in standby mode (Windows) or sleep mode (Mac OS X). Restart Epson Scan and try scanning again.
      • The scanner software may not work properly if you upgraded your operating system, but do not reinstall Epson Scan.
    • If you cannot start Epson Scan
      • Make sure the WorkForce is turned on.
      • Check the cable connection between the WorkForce and your computer to make sure it is secure.
      • The scanner may not work properly when your computer is in standby mode (Windows) or sleep mode (Mac OS X). Restart Epson Scan and try scanning again.
      • The scanner may not work properly if you upgraded your operating system but did not reinstall Epson Scan.
      • Make sure that Epson Scan is selected in your scanning program.
Published:  Aug 29, 2008 Was this helpful​? Thank you for the feedback!
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