I am unable to scan from my computer when my product is connected with a USB cable. What should I do?

• Try the following:
  • Make sure the WorkForce is turned on and securely connected to your computer or USB hub.
  • If the WorkForce is connected to a USB hub, make sure it's connected to a first tier hub (the hub closest to the host computer) when more than one hub is connected to the computer.
  • Try restarting your computer.
  • Make sure you installed all the software correctly. See Install Software for Windows or Macintosh.
  • If the scanner software does not work properly
  • Make sure your computer has enough memory and meets the other system requirements for the software you are using. See your software documentation for details.
  • The scanner software may not work properly when your computer is in standby mode (Windows) or sleep mode (Mac OS X). Restart Epson Scan and try scanning again.
  • The scanner software may not work properly if you upgraded your operating system, but do not reinstall Epson Scan.
  • If you cannot start Epson Scan
  • Make sure the WorkForce is turned on.
  • Check the cable connection between the WorkForce and your computer to make sure it is secure.
  • The scanner may not work properly when your computer is in standby mode (Windows) or sleep mode (Mac OS X). Restart Epson Scan and try scanning again.
  • The scanner may not work properly if you upgraded your operating system but did not reinstall Epson Scan.
  • Make sure that Epson Scan is selected in your scanning program.