I am unable to scan from my computer. What should I do?

  • Try the following:
    • Make sure the Epson Stylus NX400 is turned on and securely connected to your computer or USB hub.
    • If the Epson Stylus NX400 is connected to a USB hub, make sure it's connected to a first tier hub (the hub closest to the host computer) when more than one hub is connected to the computer.
    • Try restarting your computer.
    • Make sure you installed all the software correctly for Windows or Macintosh.
Published:  Jun 18, 2008 Was this helpful​? Thank you for the feedback!
Please tell us why this was not helpful.​
Please enter a valid email address