I'm having problems installing the software. What should I do?

  • Check the following:
    • Make sure your printer is turned on then carefully follow the software installation instructions on the Start Here sheet (Windows or Macintosh).
    • Note: You must connect the printer to your computer when the install window instructs you to do so to make sure the driver is installed correctly on your computer. Carefully follow the software installation instructions on the Start Here sheet.
    • Make sure your computer system meets all the requirements.
    • Make sure all applications (including any screen savers and virus protectors) are closed before you install the software. If any applications were open, uninstall the software (Windows or Macintosh), then reinstall the software (Windows or Macintosh).
    • If you see an error message or your software doesn't install correctly in Windows, you may not have software installation privileges. Contact your System Administrator.
    • Make sure the USB Controller is working properly in Device Manager. See your Windows help system for details. If it's not working, contact your computer manufacturer.
    • If you're printing over a network, you'll need to set up the software for network printing.
    • Uninstall the printer software (Windows or Macintosh), then reinstall the printer software (Windows or Macintosh).

      Note: You must connect the printer to your computer when the install window instructs you to do so to make sure the driver is installed correctly on your computer. Carefully follow the software installation instructions on the Start Here sheet.
Published:  Jun 9, 2009 Was this helpful​? Thank you for the feedback!
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