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My printout contains garbled characters when I print from Windows or my Mac. What should I do?

    Try the following:
    • Make sure your printer is selected in Windows.
    • If the printer is connected to a computer with a USB cable or a network with an Ethernet cable, check the following:
      • Make sure the cable meets the requirements.
      • If you're using a switch box or USB hub, connect the printer directly to your computer.
      • Turn off the product, check that the cable is securely connected, turn the printer back on, then try printing again.
      • Try using a different cable.
    • If you're printing from Windows XP or Windows Vista, clear any stalled print jobs from the Windows Spooler by following these steps:
      1. Do one of the following:

        Windows Vista:
        Click , and select Control Panel (or point to Settings and then select Control Panel). Select Printer (under Hardware and Sound) or Printers.

        Windows XP:
        Click Start, and select Control Panel (or point to Settings and then select Control Panel). Select Printers and Other Hardware (if available) and then Printers and Faxes..
      2. Right-click your printer and select Open.
      3. Right-click any stalled print jobs you see and select Cancel.
Published:  Aug 5, 2010 Was this helpful​? Thank you for the feedback!
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