My printout contains garbled characters when I print from Windows or my Mac. What should I do?

• Try the following:
  • Make sure your printer is selected in Windows.
  • If the printer is connected to a computer with a USB cable or a network with an Ethernet cable, check the following:
  • Make sure the cable meets the requirements.
  • If you're using a switch box or USB hub, connect the printer directly to your computer.
  • Turn off the product, check that the cable is securely connected, turn the printer back on, then try printing again.
  • Try using a different cable.
  • If you're printing from Windows XP or Windows Vista, clear any stalled print jobs from the Windows Spooler by following these steps:
    1. Do one of the following:
       
       Windows Vista:
       Click , and select Control Panel (or point to Settings and then select Control Panel). Select Printer (under Hardware and Sound) or Printers.
       
       Windows XP:
       Click Start, and select Control Panel (or point to Settings and then select Control Panel). Select Printers and Other Hardware (if available) and then Printers and Faxes..
    2. Right-click your printer and select Open.
    3. Right-click any stalled print jobs you see and select Cancel.