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My printout contains garbled characters when I print from Windows or my Mac. What should I do?

    If you're using Windows, try the following:
    • Make sure you selected the correct printer in the application you're printing from.
    • Clear any stalled print jobs from the Windows Spooler by following these steps:
      1. Do one of the following:

        Windows Vista: Click , and select Control Panel (or point to Settings and then select Control Panel). Select Printer (under Hardware and Sound) or Printers.

        Windows XP: Click Start, and select Control Panel (or point to Settings and then select Control Panel). Select Printers and Other Hardware (if available) and then Printers and Faxes..
      2. Right-click your printer and select Open.
      3. Right-click any stalled print jobs you see and select Cancel.

    If the printer is connected to a computer or network with a USB or Ethernet cable, check the following:
    • Make sure the cable meets the requirements.
    • If you're using a switch box or USB hub, connect the printer directly to your computer.
    • Turn off the all-in-one, check that the USB or Ethernet cable is securely connected, turn the printer back on, then try printing again.
    • Try using a different cable.
Published:  May 6, 2010 Was this helpful​? Thank you for the feedback!
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