I am unable to scan from my computer. What should I do?

  • See the solutions below for your connection type:
    • If you're using a USB connection, make sure the product is turned on and securely connected to your computer.
    • Try restarting your computer.
    • Check the following if the scanner software does not work properly:
      • Make sure your computer has enough memory and meets the other system requirements.
      • The scanner software may not work properly if you upgraded your operating system but did not reinstall Epson Scan.
    • Check the following if you cannot start Epson Scan:
      • Make sure the product is turned on.
      • Check the cable connection between your product and your computer or your wireless network connection (WorkForce 323/325 Series only) to make sure it is functioning.
      • The scanner software may not work properly if you upgraded your operating system but did not reinstall Epson Scan.
      • Make sure that Epson Scan is selected in your scanning program.
Published:  Aug 20, 2010 Was this helpful​? Thank you for the feedback!
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