I can't start Epson Scan 2. What should I do?

If you cannot start Epson Scan 2, try these solutions:

• Make sure your product is turned on and any interface cables are securely connected at both ends.
• If your product is connected to a USB hub, connect it directly to your computer instead.
• If you scan at a high resolution over a network, a communication error may occur. Lower the resolution.
• If you are scanning with the ADF, check that the document cover and ADF cover are closed.
• Make sure Epson Scan 2 is selected as your scanning program.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart Epson Scan 2.
• Check the connection setting and test the connection using Epson Scan 2 Utility:

  Windows 10: Click and select EPSON > Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset.

  Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset.

  Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset.

  Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset.

• Make sure you do not have multiple versions of Epson Scan 2 installed. If you do, uninstall both versions and install one version.
• If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it.
• If the user restriction feature (Access Control) is enabled, a user ID and password are required to scan. If you do not know the user ID or password, contact your administrator for assistance.
Related tasks
Entering a User ID and Password for Scanning
Starting a Scan Using the Epson Scan 2 Icon