faq-0000a23-xp7100 | SPT_C11CH03201 | Epson XP-7100 | XP Series | All-In-Ones | Printers | Support

I see a Job Status error code on my product. What does it indicate?

You can often diagnose problems with your product by checking the messages on its LCD screen. You can also press the help button to see help information and how-to instructions on the screen.

LCD screen message	Condition/solution
Printer error. Turn on the printer again. See your documentation for more details.	A fatal error has occurred. Turn the product off and then back on again. If the error continues, check for a paper jam or any protective material inside the product. If there is no paper jam or protective material, contact Epson for support.
Operation canceled. An error occurred while saving.	The memory card or external USB device may be damaged. Make sure the memory card or USB device is inserted correctly and meets the specifications for the product.
Ink is low.	The ink cartridge is low. You can continue printing until you are prompted to replace the cartridge. Make sure you have the replacement cartridge ready.
You need to replace the following ink cartridge(s).	The ink cartridge is expended. Replace the cartridge.
Paper Configuration is set to Off. Some features such as paper size and type settings may be unavailable. For details, see your documentation.	The Paper Configuration setting must be enabled to use AirPrint.
The printer's ink pad is nearing the end of its service life. Contact Epson support.	The ink pads are near the end of their service life and the message will be displayed until the ink pad is replaced. Contact Epson for support. (To resume printing, select OK.)
The printer's ink pad is at the end of its service life. Please contact Epson support.	The ink pad is at the end of its service life. Turn off the product and contact Epson for support.
The printer's borderless printing ink pad is nearing the end of its service life. It is not a user-replaceable part. Please contact Epson support.	The ink pad is near the end of its service life and the message will be displayed until the ink pad is replaced. Contact Epson for support. (To resume printing, select OK.)
The printer's borderless printing ink pad has reached the end of its service life. It is not a user-replaceable part. Please contact Epson support.	The ink pad is at the end of its service life. Turn off the product and contact Epson for support.
Communication error. Check if the computer is connected.	Connect the computer and the printer correctly. If you are connecting over a network, see the page that describes the network connection method from the computer. If the error message is still displayed, make sure that Epson Scan 2 and Epson Event Manager are installed on the computer.
The combination of the IP address and subnet mask is invalid. See your documentation for more details.	There is a problem with the network connection to your product. Check the solutions in this guide.
To use cloud services, update the root certificate from the Epson Web Config utility.	Access your product's built-in Web Config utility and update the root certificate for your product.
Cannot recognize the media. See your documentation for more details about the media.	See the specifications for external USB devices or memory cards for more information.
Cannot use the inserted Memory Device. See your documentation for details.
Print Head Adjustment Canceled. There is a problem with the print head. Contact Epson Support.	Clean the print head. If print quality does not improve after repeating the head cleaning 2 times, turn off the printer and wait for at least six hours without printing. Then run the nozzle check again and repeat the head cleaning if necessary. If print quality still does not improve, contact Epson for support.
Install the Epson Event Manager software in the computer to use this feature. See your documentation for more details.	Try uninstalling the Epson Event Manager software and installing it again. If you still receive this error message, contact Epson for support.
Check the following when the computer is not found. - Connection between the printer and the computer (USB or network) - Installation of necessary software - Computer powered on - Settings for firewall and security software - Search again See your documentation for more details.	Check the connection between the printer and the computer and make sure all necessary software is installed. See the links at the end of this section for more information.
Check that the printer driver is installed on the computer and that the port settings for the printer are correct.	Make sure the printer port is selected correctly on the Port tab of the Printer Properties screen (Windows) or the System Properties > USB list (Mac). Select USBXXX for a USB connection or EpsonNet Print Port for a network connection.
Check that the printer driver is installed on the computer and that the USB port settings for the printer are correct.
Access the following or see documentation for details. Select Dismiss after confirming it.	See the instructions for using an external device with your product.
Paper settings for XX do not match the Print Settings. Pull out Paper Cassette 1 or Paper Cassette 2 to place the following paper. XX XX	Load paper that matches the print settings in the paper cassette, then change the paper or print settings. If you do not want to display this message next time, turn off the Paper Configuration setting on the control panel.
The paper size and type set in XX does not match specified Print Settings.
No paper has been loaded that matches the paper size setting.	Change the print settings according to the paper size loaded in the paper cassette, then change the paper or print settings. If you do not want to display this message next time, turn off the Paper Mismatch setting on the control panel.
Recovery mode	An error has occurred during firmware updating. Connect your product using a USB cable and try updating the firmware again. If you still receive this error message, contact Epson for support.

Note: The ink pads in the printer collect, distribute, and contain the ink that is not used on printed pages. During the life of your product it may reach a condition where either satisfactory print quality cannot be maintained or the ink pads have reached the end of their usable life. The Epson Status Monitor, your LCD screen, or lights on the control panel will advise you when these parts need replacing. If this happens during the standard warranty of the product, the exchange of the product or replacement of the ink pads is covered under the standard warranty. Ink pads are not user-replaceable parts. If your product is out of warranty, please contact Epson for additional information.

Published: Sep 13, 2018 Was this helpful? Thank you for the feedback!