How should I load envelopes?

  • See below.

    Loading Paper in Cassette 2 (Lower Cassette)

    You can load envelopes and paper up to this size in the lower paper cassette: Legal (8.5 × 14 inches [216 × 356 mm]) If you are loading pre-punched paper, use the rear paper feed slot.

    Note: Do not remove or insert the paper cassette while the product is operating.

    1. Close the output tray by hand or by selecting the icon on the Home screen, if necessary.
    2. Raise the control panel.

    3. Open the front cover until it clicks.

    4. Pull on the front cover to slide out the lower paper cassette.

    5. Slide the edge guides outward.

      Note: If you are using legal-size paper, remove the CD/DVD tray from under the lower cassette. Press the button on the lower cassette and extend it as shown.

    6. Set the front edge guide to the position for the paper size you are using.

    7. Do one of the following:
      • Insert paper with the glossy or printable side facedown.

        Note: Make sure the paper is loaded against the front edge guide and does not extend beyond the triangle symbol at the rear edge of the cassette.



      • Insert up to 10 envelopes, printable side down and flap edge left, as shown.

    8. Slide the edge guides against the paper, but not too tightly.

      Note: Make sure the paper fits under the tabs on the edge guides.

    9. Keep the cassette flat as you slide it into your product.

      Note: Leave enough space in front of the product for the paper to be fully ejected. Do not remove or insert the paper cassette while the product is operating.

    10. Lower the control panel.
    11. Select the size and type of the paper you loaded on the LCD screen, and select Close.

      Note: You can quickly select frequently used paper settings by selecting Favorite Paper Settings.

      The output tray extends automatically when you print.
    Always follow these paper loading guidelines:
    • Load only the recommended number of sheets or envelopes.
    • Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the printable side.
    • Fan and align the edges of envelopes, and flatten stacks before loading.
    • If paper is curled, flatten it or curl it slightly in the opposite direction before loading. Printing on curled paper may cause paper jams and smeared printouts.
    • Do not load different types of paper in the cassette.
    • Load paper short edge first and printable side facedown.
    • Load envelopes printable side facedown and flap edge left.
    • Make sure the paper is under the tabs on the edge guides and not sticking out past the triangle symbol at the end of the cassette.
    • If you have trouble loading a stack of envelopes, press each envelope flat before loading it or load one envelope at a time.
    • Do not load an envelope that is curled, folded, or too thin, or that has a plastic window.
    • If print quality declines when printing multiple envelopes, try loading one envelope at a time.
    • Check the paper package for any additional loading instructions.
    Related tasks
    Loading Paper in the Rear Paper Feed Slot
    Selecting the Paper Settings for Each Source - Control Panel
    Loading Paper in Cassette 1 (Upper Cassette)
    Related references
    Double-sided Printing Capacity
    Paper Loading Capacity
    Paper or Media Type Settings - Control Panel
Published:  Aug 29, 2019 Was this helpful​? Thank you for the feedback!
Please tell us why this was not helpful.​
Please enter a valid email address