I replaced an ink cartridge, but my product shows that the same ink is expended. What should I do?

• Do the following:

  1. Turn on your product. Note which cartridges need to be replaced and follow the on-screen instructions to move the cartridges to the replace position. Lift up the scanner unit.
     
     

     CAUTION:
     Be careful not to trap your hand or fingers when opening or closing the scanner unit.

     The ink cartridge holder moves to the replacement position. If the ink cartridge holder returns to the home position (far right), repeat step 1.
     
     

     CAUTION:
     Do not move the print head by hand or use any kind of tool to remove a cartridge; otherwise, you may damage your product. Do not touch the flat white cable or the metal bar inside the product.

  2. Push the cartridge down until it clicks into place.
  3. Lower the scanner unit and select Completed on the LCD screen.

     Note: The scanner unit is designed to close slowly as a precaution against trapping fingers. Continue to close the scanner unit even if you feel some resistance. The print head moves to its home position and the product starts charging the ink. This takes a few minutes. When you see a completion message on the LCD screen, ink replacement is complete.

     Note: If you see an error screen telling you an ink cartridge is installed incorrectly, lift up the scanner unit and press the ink cartridge down until it clicks into place. When you're finished, close the scanner unit.

  CAUTION:
  Do not turn off the product while ink is charging or you may not be able to print. If you remove an ink cartridge for later use, recap the ink cartridge using the cap that came with it to prevent the ink from drying out and to protect the surrounding area from getting smeared by ink. Store the ink cartridge in the same environment as the product. Do not leave the product with the ink cartridges removed for an extended period of time. Otherwise, ink remaining in the print head nozzles may dry out and you may not be able to print.

  CAUTION:
  If you remove an ink cartridge for later use, recap the ink cartridge using the cap that came with it to prevent the ink from drying out and to protect the surrounding area from getting smeared by ink. Store the ink cartridge in the same environment as the product. Do not leave the product with the ink cartridges removed for an extended period of time. Otherwise, ink remaining in the print head nozzles may dry out and you may not be able to print.