Why won't my product do a self-test?

  • Verify that the correct procedure for printing the self-test has been performed. This problem is commonly caused by not holding down the required button long enough. Power-On the printer while holding down the Load/Eject button until the data light comes on or the printer starts to load paper. If the print head moves back and forth, but there is no ink on the page, press Pause, then turn the printer off. Using the instructions on the inside front cover of the printer as a guide, perform three cleaning cycles. For COLOR Cleaning press the Pause button, then push ALT and Load/Eject; for BLACK Cleaning press the Pause button, then ALT and LF/FF. Try running the self-test again. If the self-test still shows no ink on the page, contact the place of purchase for an exchange or take the printer in for service.
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