s0 macOS 12 Monterey Support

I can't select some of the print features for my printer. What should I do?

  • The Apple AirPrint driver may be configured as your default printer driver.

    If you installed the Epson software for your printer, follow the instructions in the Set Up a New Print Queue section below.

    If you have not installed the Epson software, follow the instructions in the Install the Epson Driver section below.

    Install the Epson Driver

    1. Select the Apple menu menu > System Preferences, then click Printers & Scanners.
    2. Select your printer, then click Remove button to remove the printer queue.
    3. Go to the Epson Support page and search for your product.
    4. Select macOS 12 in the Operating System drop-down box, if necessary.
    5. Do one of the following:
      • Download and install the Drivers and Utilities Combo Package for your product.
      • If a Drivers and Utilities Combo Package is not available for your product, download and install the software in the Recommended For You section.
    6. Check if the print features are available for your printer.
      • If the print features are available, you're done.
      • If the print features are not available, follow the instructions in the Set Up a New Print Queue section below.

    Set Up a New Print Queue

    1. Select the Apple menu menu > System Preferences, then click Printers & Scanners if necessary.
    2. Select your printer, then click Remove button to remove the printer queue.
    3. Click the + button.
      Printers & Scanners window with the Add button highlighted
    4. Select your printer from the Add Printer list, and then click Select Software from the Use drop-down menu.
      Add Printer window with the Printer name and Select Software option highlighted
    5. Select your printer in the Printer Software list, then click OK.

      Note: The Epson driver for your printer appears at the top of the list. If your printer does not appear at the top of the list, use the Filter option to find your printer.


      Printer Software window with the Filter search box highlighted
    6. The Add Printer window appears again. Make sure your Epson printer is selected and click Add.
      Add Printer window with the Add button highlighted

      Your printer now appears in the Printers list.
      Printers & Scanners window with the Printers list highlighted

    If you cannot use the Epson software after following the instructions above, contact Epson Support.

Published:  Sep 16, 2021 Was this helpful?​ Thank you for the feedback!
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