The ONYX software shows that my product is not connected. What should I do?
Make sure your printer is connected to your computer. If the connection is fine, try the following:
- Click Configure Printer.
- Select the Device tab > Configure Port > TCP/IP > Configure.
- Verify that the IP address in the software matches the IP address on your printer. To see your printer's IP address, select Menu > Printer Settings > Network Settings > IP.
- Click Test to verify the connection.
Published: Apr 10, 2015 Was this helpful? Thank you for the feedback!