SERVICE CONTRACT
This Contract is administered by Service Net Solutions, LLC on behalf of Epson.
This document sets forth the entire Contract between the Service Contract Administrator hereinafter referred to as We, Us and Our, and, the Purchaser as You and Your. No representation, promise or condition herein shall modify these terms. Service Net Solutions, LLC ("Service Net") is contractually obligated to You to provide service under this Contract where in accordance with, and as allowed by state law. If this Contract is purchased in Florida or Oklahoma, Service Net Solutions of Florida, LLC ("Service Net") is contractually obligated to You to provide service under this Contract. Please refer to the face of this Contract for applicable state disclosures.
- TO OBTAIN AUTHORIZATION FOR EXCHANGE. Service will be provided by Epson or an Epson authorized service center, or the dealer named in this Contract. Epson will arrange for service and We will cover the reasonable parts and labor costs that are authorized. You may be asked to provide proof of purchase as a condition for receiving service under this Service Contract. Your original purchase receipt should be kept with this service Contract in a safe place.
- Call the number listed on the front of this contract.
- Have this Contract, Your Contract number, your Pin number, and the original product receipt available.
- Instructions for product repair will be given.
(b) Carry-In Service: All other product categories are covered for carry-in or depot service unless specified on the front of this form as onsite coverage. You are responsible for delivery of your product to the repair center for service and pickup of the product following completion of service. If needed, postage, insurance, or shipping costs incurred in presenting Your Product for service are Your responsibility.
(c) Exchange Service: Once authorization is obtained You may be required, to return the defective product to Epson within five (5) working days of receipt of the exchange product. We will pay the shipping costs to and from the service center. You will need to provide Us with a credit card number to secure the cost of the exchange product, in the event that You fail to return the defective one. This product is not to be taken to the Retailer. At Our determination, You will receive an exchange product of like grade and quality. In all cases where an exchange cannot be made, You will receive reimbursement for the original purchase price, excluding sales tax. All contractual obligations are considered fulfilled upon reimbursement or Contract term expiration. We reserve the right to exchange the product with a remanufactured or refurbished product. The exchange Product will be mailed to You at no cost. - TIME FOR SERVICE. Service will be performed during the regular working hours of Epson and its authorized service centers, excluding holidays.
- WHAT IS COVERED. We will furnish labor, parts, and/or replacement equipment (or pay for same) necessary to restore the product specified in this Contract to normal operating conditions, provided such service is necessitated by product failure during normal usage. The product specified and covered includes only equipment as originally configured and charged for in the Service Contract. In the event We reimburse You for the original purchase price minus sales tax, We shall have satisfied all obligations owed under this contract. We may elect, at Our option, to buy out the Contract during the coverage term. All contractual obligations are considered fulfilled upon reimbursement or Contract term expiration.
WHO PROVIDES COVERAGE: All service or repair work provided under this Service Contract will be performed by Epson or through an Epson authorized service center.
Power Surge and Spike: This service plan protects against operational or mechanical failure of a covered product if a failure occurs while properly connected to a surge protector approved by the Underwriter's Laboratory. Your surge protector may be collected by the Administrator for examination.
Custom Installations: Products installed in cabinetry and other types of built-in applications are eligible for service as long as You make the product accessible to the service technician. We are not responsible for dismantling or reinstallation of fixed infrastructure when removing or reinstalling a repaired or replaced product into a custom installation. For custom installation customers: coverage begins on the expiration date of your standard warranty and will continue for one year. - IMPORTANT NOTE. Repairs recommended by the repairing facility not necessitated by mechanical breakdown are not covered unless specifically authorized by Us. We reserve the right to inspect the items to be covered, or the items covered, as the case may be, prior to coverage or during the coverage period. Model number, serial number and original date of purchase of all items to be covered must be provided to execute application for service. If You request a service call for a non-covered repair, You will be responsible for all costs associated with the repair. In the event You are unable to meet the servicer, You must call to cancel the appointment in advance of the agreed upon time of service. You may be responsible for paying the second trip charge for the subsequent rescheduled repair. If the product is found to be performing to the manufacturer's specifications, it will be returned to You.
- PARTS AND SUBCONTRACTING. Parts used to repair equipment may either be new or refurbished at Our sole option. Service may be performed by subcontractors.
- UNAVAILABILITY OF FUNCTIONAL PARTS OR TECHNICAL INFORMATION. If We determine that We are unable to repair Your equipment due to the unavailability of functional parts, service or technical information, the total liability owed to You under this contract will be the purchase price You paid for this Product sales tax, and the Service Contract Price. In the event Your Product is replaced, We will determine equipment comparability. We reserve the right to offer reimbursement for the current market value of the equipment in lieu of service or exchange of the equipment. In all cases where parts or technical information are on extended backorder, We will determine if an exchange or reimbursement will be made. All contractual obligations are fulfilled upon product reimbursement or contract term expiration.
- CLAIMS LIMITATIONS. There is no claims limit.
- DEDUCTIBLE. No deductible applies to this Contract.
- LIMITATIONS OF COVERAGE. THIS CONTRACT DOES NOT COVER:
a) Any equipment located outside the United States.
b) Service required as a result of any alteration of the equipment, or repairs made by anyone other than a participating servicing dealer, an authorized service provider, its agents, distributors, contractors or licensees, or the use of supplies other than those recommended by the manufacturer.
c) Installation, removal, or reinstallation of any equipment.
d) Damage or other equipment failure due to causes beyond our control including, but not limited to, repairs necessary due to operator negligence, the failure to maintain the equipment according to the owner's manual instructions, abuse, vandalism, telephone failure, theft, fire, flood, wind, freezing, power failure, inadequate power supply, unusual atmospheric conditions, or acts of war or acts of God.
e) Service necessary because of improper storage, improper ventilation, reconfiguration of equipment, use or movement of the equipment, including the failure to place the equipment in an area that complies with the manufacturer's published space or environmental requirements.
f) Any utilization of equipment that is inconsistent with either the design of the equipment or the way the manufacturer intended the equipment to be used. Any installation that prevents normal service. Any and all cases in which the manufacturer of the equipment would not honor any warranty regarding the equipment.
g) Expendable, lost, or consumable items such as, but not limited to: For Computers, Laptops, and Peripherals: removable data storage, accessory cables, batteries, and media disks. For Printers, Copiers, and Multifunctional Equipment: ink, fuser, roller kits, maintenance kits, and any toner/cartridge. Nonfunctional parts: including but not limited to: light bulbs, nonfunctional plastic, porcelain, or enamel parts, vacuum cleaner belts and bags, drip pans or grates, exterior/interior finishes, knobs, dials, or handles (unless critical to the function of the Product), trim, and/or appearance parts or accessory items such as water or electrical connections and venting equipment, filters, batteries and other operation supplies or consumable items. For all products: Telephone or other lines connecting to the equipment. Items that are considered consumable by the manufacturer.
h) In-warranty parts not provided or shipped by the manufacturer. Operational or mechanical failure covered by manufacturer's warranty, manufacturer's recall, improper construction, or factory bulletins, (regardless of whether or not the manufacturer is doing business as an ongoing enterprise). Defects in the equipment due to the manufacturer's error or improper construction of the equipment.
i) Operational or mechanical failure which is not reported prior to expiration of this Contract.
j) Any software, including but not limited to, application programs, network programs, upgrades, formatting of any kind, databases, files, drivers, source code, object code or proprietary data, or any support, configuration, installation or reinstallation of any software or data.
k) Equipment sold without a manufacturer's warranty or sold "as is". Refurbished products with less than an original ninety (90) days manufacturer's parts and labor limited warranty. Refurbished equipment with an original 90 day warranty must have at least 30 days remaining in that warranty to qualify for coverage.
l) Normal, periodic or preventative maintenance, customer education and cleanings.
m) Consequential damage to or spoilage of CD's, film, or recording tapes as a result of the malfunctioning of or damage to an operating part, or as a result of any repairs or replacement under this agreement.
n) Equipment used in industrial settings. Equipment used in industrial settings may be defined as: (I) Any utilization of equipment that is inconsistent with either the design of the equipment or the way the manufacturer intended the equipment to be used, (II) Any and all cases in which the manufacturer of the equipment would not honor any warranty regarding the equipment.
o) Loss or damage as a result of violation of existing federal, state and municipal codes including repairs to products not complying with said codes.
p) Pre-existing conditions (incurred prior to the effective date of coverage), and known to You.
q) Consequential damages or delay in rendering service under this agreement, or loss of use during the period that the product is at the authorized service center or otherwise awaiting parts. You are responsible for creating back-ups of all Your Data and software on a regular basis.
r) Equipment where the serial plate attached to the equipment is removed, defaced or made illegible.
s) Damage resulting from unauthorized repair; software virus; improper electrical wiring and connections; damage caused during delivery, improper installation, or setup; user facilitated minor adjustments and settings outlined in the product's owners manual; inaccessible products or parts; negligence, misuse or abuse whether willful or not.
t) Payment for subsequent service calls which result in "no failure found" diagnosis. Non failure problems including but not limited to noises, squeaks, simple paper jams not requiring parts and intermittent issues are not product failures. Subsequent trip charges may need to be paid by You if a second "no failure found" diagnosis is determined based on the same problem.
u) Misuse, abuse, rentals, unauthorized repairs and/or parts by others, parts designed for replacement during the life of the product such as bulbs and filters, squeaking or other noises.
v) Transit or delivery damage, damage caused by packing, unpacking, assembly, installation, or removal. Short circuit, loss of use, parts or labor covered under the manufacturer's warranty, lack of maintenance, bodily injury, pre-existing conditions, manufacturer's recall, periodic checkups or maintenance. We will not pay for adjustments or repairs required because of conditions at your location.
w) Damage which is not reported prior to the expiration of this Contract. - NO LEMON GUARANTEE. When three service repairs, with three separate claim numbers, have been completed on the same component, and that same component requires a fourth repair, as determined by Us, Your product will be replaced with a product of like grade and quality by Us, not to exceed the original retail purchase price. This does not include repairs necessary during the manufacturer's warranty period. Once you have received your product replacement all contractual obligations under this Contract have been fulfilled.
- CANCELLATION AND REFUND. You may cancel this contract at any time for any reason. If You cancel this Contract within sixty (60) days of the date purchased You will receive a refund of the full purchase. If You cancel this Contract thereafter, You will be refunded the remaining days of coverage on a monthly prorated basis, less costs for service performed (if applicable). You nor the Dealer nor We are obligated to renew this Contract beyond the current term. If you wish to renew this Contract, please call the toll free number listed on the front of this contract. Purchase of multiple Service Agreements to be dated consecutively is prohibited due to changes in Service Plans and pricing.
- STATE VARIATIONS. Certain states have specific conditions; conditions listed on the front of this form apply to You.
- TRANSFERABILITY. In Florida and all other states You may transfer this Contract to any person in the United States by sending written notice to: Epson , Warranty Administrator, 3131 Katella Ave, Los Alamitos, CA 90720.
- COVERAGE AND TERM. This is not an insurance policy. If Your product needs repair for operational or mechanical failure, You are required to call the toll free number listed on the front of this Contract. As the Administrator, Service Net will assist You in understanding Your warranty and coverage benefits from the day You purchase Your Plan. If you have questions regarding Your warranty and/or coverage benefits, please call 1-866-396-9466. With any correspondence, please provide Your daytime phone number and claim number if applicable. If We fail to pay or provide service on a claim within 30 days after proof of loss has been filed, or in the event We are no longer a going concern, You are entitled to make a written claim directly against the Insurer, Great American Insurance Company, 49 East 4th Street, 8th Floor, Cincinnati, OH 45202. Email address QAapproval@plls.com, Fax Number 1-888-579-1166. The telephone number is (800) 280-0352. If you purchased Your Contract in Florida, obligations under this Contract are insured by Great American Insurance Company, 49 East 4th Street, 8th Floor, Cincinnati, OH 45202. The telephone number is (800) 280-0352. Please enclose a copy of Your plan when sending correspondence to the Insurer. The expiration date and price of this Contract are listed on the face of this Contract. There are some limitations of coverage. You should review the limitations of coverage paragraph for details.
- ENTIRE CONTRACT. This is the entire Contract and no other oral modifications are valid.
- LIMITATION OF LIABILITY. THE DEALER/RETAILER, SERVICE NET, THEIR AGENTS, CONTRACTORS OR LICENSEES WILL NOT UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, PROPERTY DAMAGE, LOST TIME, LOST DATA RESULTING FROM THE BREAKDOWN OR FAILURE OF ANY EQUIPMENT OR FROM DELAYS IN SERVICING OR THE INABILITY TO RENDER SERVICE ON ANY COVERED EQUIPMENT. EXCLUSION IS MADE OF ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE. THERE ARE NO EXPRESS OR IMPLIED WARRANTIES MADE HEREIN.
If You have any questions, require customer service, or wish to report a claim, please contact: Epson America, P.O. Box 93012, Long Beach, CA, 90809-9941.
