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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Fax
- Ink
- Maintenance
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
- My product is printing blank pages. What should I do?
- How should I load envelopes?
- How do I install the Epson Universal Print Driver (PCL) or PostScript printer software?
- I'm having paper feed problems. What should I do?
- I'm having trouble sending or receiving faxes. What should I do?
- I cannot scan over a network. What should I do?
- What are the port numbers for Epson network printers (wired and wireless)?
- How do I uninstall the Epson printer and Epson Scan 2 software in Windows or on my Mac?
- How do I restore my product's default settings?
- Which type of paper can I print on?
- I can print with a wireless connection on my home network, but not on a VPN (virtual private network). What should I do?
- Printing is slow or the printer stops printing when I try to print from Windows or my Mac. What should I do?
- How do I copy a document or photo using my product's control panel?
- How do I set the default print settings in Windows or on my Mac?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- My copies have incorrect or faint colors. What should I do?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- How do I set up my product for the fastest printing?
- How do I set up my product to print only Black or Grayscale from Windows or my Mac?
- Printing or scanning is slow over my wireless connection. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection on my Mac. What should I do?
- I see the message Unable to connect to network scanner. Check the scanner, network, and connection settings. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection on my Mac. What should I do?
- Can I use digital voicemail with my fax?
- How do I add a pause when I enter a fax number on the product's control panel?
- How many pages can I store in the fax memory?
- I cannot access the fax settings on my product's control panel. What should I do?
- The fax header gets cut off when I send a fax. What should I do?
- I'm having trouble sending or receiving faxes over a VoIP (Voice over Internet Protocol) phone line. Why?
- Do I need a filter if I'm faxing over a DSL?
- Do I need to use a filter if I fax over a VoIP (Voice over Internet Protocol) line?
- How do I use an answering machine with my fax?
- How do I save faxes to my Windows computer instead of printing them?
- How do I send a fax from my product control panel?
- How do I send a fax using the Fax Utility on my Mac?
- How do I clear the fax header on the product?
- Can I use a pre-paid calling card to send a fax?
- How do I save faxes to my Mac instead of printing them?
- How do I restore my original fax settings?
- How do I confirm my fax was sent?
- The quality of my fax is poor. What should I do?
- How do I send a fax using the Fax Utility in Windows?
- I'm having trouble sending or receiving faxes. What should I do?
- Will I lose faxes if the product is turned off?
- How do I create a header for my faxes?
- How should I load envelopes?
- Does the type of paper I use make a difference?
- My original does not feed from the ADF (Automatic Document Feeder). What should I do?
- I'm having paper feed problems. What should I do?
- How do I create a custom paper size for my product in Windows?
- How do I know which paper or media type to select in my product's driver?
- How do I select the paper source in Windows?
- Which type of paper can I print on?
- Web pages don't print the way they appear on my monitor. What should I do?
- My printout has lines running through it. What should I do?
- My printout has incorrect margins. What should I do?
- My printout has a slight slant. What should I do?
- My printout contains incorrect characters. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout is grainy when I print from any application. What should I do?
- My product is printing blank pages. What should I do?
- My printout has lines running through it when I make a copy using the ADF (Automatic Document Feeder). What should I do?
- The position, size, or margins of my copy are incorrect. What should I do?
- My printout has incorrect colors. What should I do?
- My product is printing blank pages. What should I do?
- My printout is blurry or smeared. What should I do?
- I still see white or dark lines in my printout after cleaning the print head four times. What should I do?
- How do I decide which resolution to select when I scan from Epson Scan 2?
- How do I enlarge an image I scanned with Epson Scan 2?
- How do I scan from a smart device?
- How do I scan using my product's control panel?
- I cannot scan over a network. What should I do?
- How do I print a scanned image and save the file to my computer with Epson ScanSmart?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- Where do I place a legal-size document on my product to scan it?
- How do I scan a document with Epson ScanSmart?
- I can't start Epson Scan 2. What should I do?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- How do I scan a document so I can edit the text in word processing software?
- How do I attach a scanned image to an email with Epson ScanSmart?
- How do I change the scan settings in Epson ScanSmart?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I add my product as an IP printer on my Mac?
- How do I turn off the pop-up messages from Epson Event Manager in Windows 10?
- Who do I contact for software support?
- How do I obtain the latest product software for Windows or my Mac?
- Where can I find the IP address of my router?
- Does Epson make drivers for Linux?
- What are the port numbers for Epson network printers (wired and wireless)?
- How do I change the font size of text when I print from software in Windows?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- How do I restore my product's default settings?
- How do I uninstall the Epson printer and Epson Scan 2 software in Windows or on my Mac?
- Nothing prints when I use the PostScript printer software. What should I do?
- How do I enable automatic double-sided printing for my product in Windows or on my Mac?
- How do I install the software for my product if I don't have the CD?
- How do I change the Power Off and Sleep Timer settings?
- The option for 2-Sided Printing (Windows) or Two-sided Printing Settings (Mac) is gray or not available. What should I do?
- How do I get a replacement CD for my product?
- How do I install the Epson Universal Print Driver (PCL) or PostScript printer software?
- How do I fill the ink tanks for the first time?
- How do I set up my product for wireless printing in Windows or on my Mac?
- Where can I get my wireless password for Apple AirPort Extreme or Express?
- How do I find my SSID and network password?
- Can I set up my product for both a USB and network connection?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- How do I connect my product with a Wi-Fi Direct connection?
- How do I check my product’s network status?
- I tried to install the product's software for an Ethernet connection but cannot complete the installation in Windows or on my Mac. What should I do?
- I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?
- I was able to print from Windows before with an Ethernet connection, but now I can't. What should I do?
- How do I connect my WPS-enabled wireless router to my product?
- I tried to install the product on my Mac with a wireless connection, but the installation failed. What should I do?
- How do I change from a Wi-Fi connection to a wired network connection?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- I tried to install the product in Windows with a wireless connection, but the installation failed. What should I do?
- I was able to print from my Mac before with an Ethernet connection, but now I can't. What should I do?
- How do I change from a USB connection to a Wi-Fi connection?
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- How do I connect my product to my wireless network using the product's control panel?
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- How should I transport or store my product?
Try this step-by-step interactive guide if you see a Printer Offline message and are having problems printing from Windows on a wireless network.
Try this step-by-step interactive guide if you see a Printer Offline message and are having problems printing from a Mac on a wireless network.
Try this step-by-step interactive guide to clear error messages that appear on the control panel.
Try this step-by-step interactive guide if your printout appears blurry, smeared, faint, grainy, has gaps or white lines, or has incorrect colors.
This document will assist you with product unpacking, installation and setup.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document provides complementary or late-breaking information to supplement your product documentation.
This document describes Epson's limited warranty for this product (warranty valid in the U.S. and Canada).
Safety Data Sheets
Safety Data Sheets provide important information about ink cartridge composition, precautions for safe handling and use, regulatory considerations, and more.
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
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