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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Fax
- Ink
- Maintenance
- Memory Cards or External Devices
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
Select the questions to view the answers
- How do I scan using my product's control panel?
- How do I use my product's control panel to automatically send an email of a scanned item?
- I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?
- How do I print with black ink from Windows or my Mac when a color cartridge is expended?
- How do I connect my product to my wireless network using the product's control panel?
- I cannot scan over a network. What should I do?
- My product is printing blank pages. What should I do?
- How should I load envelopes?
- How do I enable automatic double-sided printing for my product in Windows or on my Mac?
- How do I create a header for my faxes?
Select the questions to view the answers
Select the questions to view the answers
- Printing is slow or the printer stops printing when I try to print from Windows or my Mac. What should I do?
- How do I copy a document or photo using my product's control panel?
- Printing or scanning is slow over my wireless connection. What should I do?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- How do I set up my product to print only Black or Grayscale from Windows or my Mac?
- How do I print a borderless photo from Windows or my Mac?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- I can print with a wireless connection on my home network but not on a VPN (virtual private network). What should I do?
- It takes a long time to copy a document. What should I do?
Select the questions to view the answers
- I see the message Unable to connect to network scanner. Check the scanner, network, and connection settings. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?
Select the questions to view the answers
- What does a flashing fax reception light mean?
- How do I send a fax using the Fax Utility in Windows?
- How do I use an answering machine with my fax?
- How do I print faxes stored in the fax memory when the product has an expended ink cartridge?
- Will I lose faxes if the product is turned off?
- How do I change the baud rate or fax speed on my product?
- When I send a handwritten fax, the recipient can't read the fax. What should I do?
- How do I confirm my fax was sent?
- How do I restore my original fax settings?
- How do I save faxes to my Mac instead of printing them?
- The quality of my fax is poor. What should I do?
- How do I set up a Speed/Group Dial list with the Fax Utility on my Mac?
- How do I send a fax using the Fax Utility on my Mac?
- How do I create a header for my faxes?
- I'm having trouble sending or receiving faxes. What should I do?
- How do I save faxes to my Windows computer instead of printing them?
- How do I send a fax from my product control panel?
- How many pages can I store in the fax memory?
- How do I add a pause when I enter a fax number on the product's control panel?
- I'm having trouble sending or receiving faxes over a VoIP (Voice over Internet Protocol) phone line. Why?
- Can I use digital voicemail with my fax?
- The fax header gets cut off when I send a fax. What should I do?
- Do I need to use a filter if I fax over a VoIP (Voice over Internet Protocol) line?
Select the questions to view the answers
- The color ink cartridge is expended even though I print in black only. Why does this happen?
- How do I print with black ink from Windows or my Mac when a color cartridge is expended?
- Which functions are available on my product when an ink cartridge is expended or not installed?
- How do I replace the ink cartridges?
- Can my product still print if an ink cartridge is expended or not installed?
- How do I know when an ink cartridge needs to be replaced?
- Which ink cartridges should I use with this product?
- What is my product doing after I install a new ink cartridge?
- Why is Epson shipping initial ink cartridges with my product?
- I updated my printer's firmware, and now my product shows that the ink is not recognized. What should I do?
- I replaced an ink cartridge, but my product shows that the ink is not recognized. What should I do?
- Does my all-in-one printer support non-printing functions when an ink cartridge is expended or not installed?
Select the questions to view the answers
Select the questions to view the answers
Select the questions to view the answers
- My original does not feed from the ADF (Automatic Document Feeder). What should I do?
- Which type of paper can I print on?
- How should I load envelopes?
- How do I know which paper or media type to select in my product's driver?
- How do I create a custom paper size for my product in Windows?
- Does the type of paper I use really make a difference?
- I'm having paper feed problems. What should I do?
Select the questions to view the answers
Select the questions to view the answers
- My printout is grainy when I print from any application. What should I do?
- My printout has incorrect colors. What should I do?
- My printout has lines running through it. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout has a slight slant. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout has lines running through it when I make a copy using the ADF (Automatic Document Feeder). What should I do?
- My printout has incorrect margins. What should I do?
- My printout contains incorrect characters. What should I do?
- My product is printing blank pages. What should I do?
- How do I reduce the appearance of red eyes in my photos?
Select the questions to view the answers
- I can't start Epson Scan 2. What should I do?
- Where do I place a legal-size document on my product to scan it?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- I cannot scan over a network. What should I do?
- How do I scan from a smart device?
- How do I scan using my product's control panel?
- How do I use my product's control panel to automatically send an email of a scanned item?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- How do I scan a document so I can edit the text in word processing software?
Select the questions to view the answers
- How do I install the software for my product if I don't have the CD?
- How do I change the Power Off and Sleep Timer settings?
- How do I restore my product's default settings?
- How do I uninstall the Epson printer and Epson Scan 2 software in Windows or on my Mac?
- The option for 2-Sided Printing (Windows) or Two-Sided Printing Settings (Mac) is gray or not available. What should I do?
- Can I select a print resolution by selecting a specific DPI (dots per inch) setting?
- How do I enable automatic double-sided printing for my product in Windows or on my Mac?
- Who do I contact for software support?
Select the questions to view the answers
- How do I check my product's status on the network?
- How do I connect my WPS-enabled wireless router to my product?
- How do I connect my product to my wireless network using the product's control panel?
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- How do I change from a Wi-Fi connection to a wired network connection?
- I tried to install the product's software for an Ethernet connection but cannot complete the installation in Windows or on my Mac. What should I do?
- How do I connect my product with a Wi-Fi Direct connection?
- I tried to install the product in Windows with a wireless connection, but the installation failed. What should I do?
- I was able to print from Windows before with an Ethernet connection, but now I can't. What should I do?
- How do I change from a USB connection to a Wi-Fi connection?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- I was able to print from my Mac before with an Ethernet connection, but now I can't. What should I do?
- I tried to install the product on my Mac with a wireless connection, but the installation failed. What should I do?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?
- How do I find my SSID and network password?
- Can I set up my product for both a USB and network connection?
Select the questions to view the answers
For step-by-step guided assistance, please select a link below.
Problems with Printing Wirelessly from Windows?
Try this step-by-step interactive guide if you see a Printer Offline message and are having problems printing from Windows on a wireless network.
Problems with Printing Wirelessly from a Mac?
Try this step-by-step interactive guide if you see a Printer Offline message and are having problems printing from a Mac on a wireless network.
Error Codes on Printer Control Panel
Try this step-by-step interactive guide to clear error messages that appear on the control panel.
Start Here - Installation Guide
PDF
This document will assist you with product unpacking, installation and setup.
Start Here - Guía de instalación (Spanish)
PDF
This Spanish document contains quick setup instructions for this product.
User's Guide
HTML
PDF
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
Quick Guide
PDF
This document provides quick reference for common uses of your product.
Safety Data Sheets
Safety Data Sheets provide important information about ink cartridge composition, precautions for safe handling and use, regulatory considerations, and more.
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Part Number: T702320
Magenta Standard Capacity | PDF -
Part Number: T702XL120
Black High Capacity | PDF -
Part Number: T702420
Yellow Standard Capacity | PDF -
Part Number: T702220
Cyan Standard Capacity | PDF -
Part Number: T702XL420
Yellow High Capacity | PDF -
Part Number: T702XL220
Cyan High Capacity | PDF -
Part Number: T702120
Black Standard-capacity | PDF -
Part Number: T702XL320
Magenta High Capacity | PDF
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4382
Hours :
Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720