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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Fax
- Ink
- Maintenance
- Memory Cards or External Devices
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
- How do I set the default print settings in Windows or on my Mac?
- What security measures does Epson recommend for its network products?
- I tried to install the product's software for an Ethernet connection but cannot complete the installation in Windows or on my Mac. What should I do?
- I was able to print from my Mac before with an Ethernet connection, but now I can't. What should I do?
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- My printout is blurry or smeared. What should I do?
- How should I transport or store my product?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- How can I know if there is a fax stored in the product?
- How do I copy a document or photo using my product's control panel?
- Printing is slow or the printer stops printing when I try to print from Windows or my Mac. What should I do?
- How do I set up my product for the fastest printing?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- How do I print labels in Microsoft Office?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- How do I print a borderless photo from Windows or my Mac?
- I can print with a wireless connection on my home network, but not on a VPN (virtual private network). What should I do?
- It takes a long time to copy a document. What should I do?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- Printing is slow over my wireless connection. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection in Windows. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?
- I see the message Unable to connect to network scanner. Check the scanner, network, and connection settings. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?
- How do I forward a fax I received to another fax machine?
- I'm having trouble sending or receiving faxes. What should I do?
- Can I use a pre-paid calling card to send a fax?
- How do I confirm my fax was sent?
- How do I restore my original fax settings?
- How do I use an answering machine with my fax?
- How do I send a fax using the Fax Utility in Windows?
- How do I send a fax using the Fax Utility on my Mac?
- How do I create a header for my faxes?
- How do I send a fax from my product control panel?
- Can I use digital voicemail with my fax?
- How do I save faxes to my Mac instead of printing them?
- When I send a handwritten fax, the recipient can't read the fax. What should I do?
- How many pages can I store in the fax memory?
- The fax header gets cut off when I send a fax. What should I do?
- Do I need to use a filter if I fax over a VoIP (Voice over Internet Protocol) line?
- How do I add a pause when I enter a fax number on the product's control panel?
- How do I save faxes to my Windows computer instead of printing them?
- I cannot access the fax settings on my product's control panel. What should I do?
- I'm having trouble sending or receiving faxes over a VoIP (Voice over Internet Protocol) phone line. Why?
- How can I know if there is a fax stored in the product?
- How do I change the baud rate or fax speed on my product?
- Do I need a filter if I'm faxing over a DSL?
- Will I lose faxes if the product is turned off?
- Does the type of paper I use make a difference?
- How do I know which paper or media type to select in my product's driver?
- I'm having paper feed problems. What should I do?
- Can the product print on CDs and DVDs?
- Which type of paper can I print on?
- How do I create a custom paper size for my product in Windows?
- My product keeps misfeeding paper. What should I do?
- My printout has lines running through it. What should I do?
- My printout has incorrect colors. What should I do?
- My printout has lines running through it when I make a copy using the ADF (Automatic Document Feeder). What should I do?
- My printout is grainy when I print from any application. What should I do?
- My printout has a slight slant. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout contains incorrect characters. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout has incorrect margins. What should I do?
- How do I reduce the appearance of red eyes in my photos?
- My product is printing blank pages. What should I do?
- Web pages don't print the way they appear on my monitor. What should I do?
- The photos I print on glossy photo paper smear after they are printed. What should I do?
- How do I scan from a smart device?
- How do I print a scanned image and save the file to my computer with Epson ScanSmart?
- How do I scan a document with Epson ScanSmart?
- I cannot scan over a network. What should I do?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- I can't start Epson Scan 2. What should I do?
- How do I scan using my product's control panel?
- How do I attach a scanned image to an email with Epson ScanSmart?
- How do I change the scan settings in Epson ScanSmart?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- How do I decide which resolution to select when I scan from Epson Scan 2?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- How do I scan a document so I can edit the text in word processing software?
- How do I enlarge an image I scanned with Epson Scan 2?
- Scanning is slow to start when I select the Scan to Network Folder/FTP option on my product's control panel. What should I do?
- How do I change the Power Off and Sleep Timer settings?
- How do I uninstall the Epson printer and Epson Scan 2 software in Windows or on my Mac?
- How do I install the Epson Universal Print Driver (PCL) in Windows?
- How do I restore my product's default settings?
- How do I enable automatic double-sided printing for my product in Windows or on my Mac?
- The option for 2-Sided Printing (Windows) or Two-sided Printing Settings (Mac) is gray or not available. What should I do?
- Where can I find the IP address of my router?
- How do I add my product as an IP printer on my Mac?
- How do I obtain the latest product software for Windows or my Mac?
- Does Epson make drivers for Linux?
- How do I change the font size of text when I print from software in Windows?
- Who do I contact for software support?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- How do I change from a Wi-Fi connection to a wired network connection?
- How do I change from a USB connection to a Wi-Fi connection?
- How do I connect my WPS-enabled wireless router to my product?
- How do I connect my product to my wireless network using the product's control panel?
- How do I connect my product with a Wi-Fi Direct connection?
- How do I check my product’s network status?
- I tried to install the product in Windows with a wireless connection, but the installation failed. What should I do?
- How do I find my SSID and network password?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- I was able to print from Windows before with an Ethernet connection, but now I can't. What should I do?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- I tried to install the product's software for an Ethernet connection but cannot complete the installation in Windows or on my Mac. What should I do?
- I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?
- Can I set up my product for both a USB and network connection?
- I tried to install the product on my Mac with a wireless connection, but the installation failed. What should I do?
- I was able to print from my Mac before with an Ethernet connection, but now I can't. What should I do?
- Where can I get my wireless password for Apple AirPort Extreme or Express?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- How should I transport or store my product?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- My product will not wake up when I try to print with a wireless connection. What should I do?
This document will assist you with product unpacking, installation and setup.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains notices and Epson's limited warranty for this product (warranty valid in the U.S. and Canada).
If you purchased your product on or after October 1, 2019, your warranty has been updated. For details, click here.
Safety Data Sheets
Safety Data Sheets provide important information about ink cartridge composition, precautions for safe handling and use, regulatory considerations, and more.
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
800-241‐5786
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Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720