-
Store
Buy Direct
-
Printers
Printers
- Home & Home Office
- Office Printers & Copiers
- Professional Imaging
- Label Printers & Presses
Office Printers & CopiersResourcesApplicationsProfessional ImagingLabel Printers & Presses - Ink
-
Projectors
Business & EducationLarge Venue
-
Scanners
Scanners
-
Point of Sale
Point of Sale
- Receipt Printers
- Label Printers
- Check Scanners & Validation Devices
- Kitchen Display Systems
Receipt PrintersResourcesApplicationsLabel PrintersResourcesApplicationsCheck Scanners & Validation DevicesResourcesApplicationsKitchen Display SystemsResourcesApplicationsSAT -
Robots
Industries
- Industries
-
Support
Downloads not available on mobile devices.
Please select your operating system above.
** By downloading from this website, you are agreeing to abide by the terms and conditions of Epson's Software License Agreement.
- Top FAQs
- Connection or Setup
- Error Messages or Lights
- Image Quality or Appearance
- Interactive Features
- Maintenance
- Remote Control or Projector Buttons
- Software
- Sound
- Wireless or Wired Connection
- Other
- Does my product have lens shift?
- Which Epson products are compatible with SMART Notebook software?
- I see static or noise in the image. What should I do?
- Is there a PC card slot in my product?
- Can I access the lamp and air filter with the wall mount installed?
- The Interactive pen does not work on OS X 10.9.x or 10.10; the pen freezes and stops working. What should I do?
- The image is not rectangular. What should I do?
- Can I access my product from different operating systems on the same network?
- Who do I contact for support on the ActivInspire software?
- There is no sound. What should I do?
- Nothing projects on the screen. What should I do?
- How do I connect a monitor to my product so I can simultaneously view images on the monitor and from my product?
- How do I adjust my product settings for rear and/or ceiling placement?
- How do I connect my image source to my product?
- Can my product do rear projection?
- What type of equipment can I connect to my product?
- Can I connect my product to a network?
- How do I present images from an external drive or flash memory drive?
- Can I project images from a computer over a USB connection?
- How do I connect a USB device or camera to my product?
- I am having trouble projecting through a USB connection. What should I do?
- I can't connect to my product using EasyMP Network Projection. What should I do?
- How do I set up a wireless connection?
- How can I connect my Tablet to my product?
- I am unable to connect my Mac to my product. What should I do?
- Can I use my product on a table instead of mounting it on a wall?
- Which USB extension cables or USB to Cat5 extenders are recommended for use with my BrightLink?
- How do I setup my product?
- How do I connect my iOS device to my product?
- How do I mount my projector on the wall?
- I am setting up my product wirelessly. The product's security setup menu does not allow me to enter a colon or space characters contained in my wireless network passphrase. What should I do?
- Can I attach other USB devices to the port for the wireless LAN module?
- I see the message No Signal. What should I do?
- The message Not Supported is displayed. What should I do?
- The Power light will not turn on. What should I do?
- The product indicates an error. What should I do?
- When I try to use the Easy Interactive Driver I see the message, Hardware device not found. What should I do?
- When I select Dual User in the ActivInspire software Tools settings, I get the message Dual User requires an update available for Promethean Activboards only. What should I do?
- I get the message Projector Filter Warning when using ActivInspire software. What should I do?
- I can't use dual pens when I select Dual User in ActivInspire, the message Dual User requires an update available for Promethean Activboards only appears. What should I do?
- The product powers on when the lights in the room are turned on. What should I do?
- A No Signal message appears when I display an image from an Elmo HV-110XG document camera. What should I do?
- I see the message Error occurred in the Easy Interactive Function. What should I do?
- Part of my image is blurred or out of focus. What should I do?
- I see static or noise in the image. What should I do?
- Only part of the picture is displayed or the image looks distorted. What should I do?
- The image is too dark or light, or the colors are incorrect. What should I do?
- My displayed image appear jittery or shaky when I connect a DVD player or VCR to my product. What should I do?
- The image is not rectangular. What should I do?
- My image has a blue cast when I connect my video equipment to my product with a VGA connection. What should I do?
- How soon should I see an image after I press the Power button?
- How can I improve the image quality?
- How can I adjust the colors?
- How do I select the image source?
- Can I display on the screen and a computer monitor simultaneously?
- Can I view the image on my laptop or computer at the same time it is displayed on my product screen?
- I can't play movies from my computer on my product. What should I do?
- I see only a black screen when I connect an HD video device to my product through an AV receiver using an HDMI cable. What should I do?
- Why are my images distorted when displayed from a USB device?
- The image from my computer appears stretched when it's projected. What should I do?
- Should I use the Keystone function to adjust the projected image during the installation of my product?
- When writing with two pens, the pens skip and break up. What is wrong?
- The image from the projector is too big for a 16:9 screen. What should I do?
- How do I set the User's Logo to display when there is no signal?
- A black box appears where a video should appear when I project from my computer. What should I do?
- The pen position is not accurate. What should I do?
- My pen doesn't work. It lags, skips, or does not write on the projected image. What should I do?
- I am having trouble manually calibrating my system. What should I do?
- My pen is hard to use. What should I do?
- Why do I need to calibrate the system before using the pen for the first time?
- Is the software that comes with other interactive whiteboards compatible with my product?
- Will my SMART or Promethean pens work with my product?
- How do I uninstall Easy Interactive Tools (EIT)?
- How do I uninstall Easy Interactive Driver on my Mac?
- Are the tips of the pen replaceable?
- What is Easy Interactive Driver (EID)?
- How do I calibrate my product?
- Can I use my product's interactive features while projecting wirelessly?
- Does my product's interactive function work with Linux?
- Can I run USB Display and Easy Interactive Tools (EIT) at the same time?
- Can I connect my computer to my product wirelessly instead of with a USB cable and still use the interactive features of my product?
- Is the Easy Interactive Tools (EIT or EIT2) supported in Linux?
- Can I turn off the Hovering feature?
- Shooting lines appear between the pens, when I use two pens at the same time. What should I do?
- Do I need a device with a video input to be able to annotate?
- Do I need to install the Easy Interactive Driver for interactivity on my computer?
- What distance should the pens be apart when I write?
- What is the RS-232 command code to change the interactive function input source?
- The cursor location and pen position do not match. It is difficult to join lines, annotate, or select objects. What should I do?
- I don't see the Start Inking option on the Review tab in my Microsoft Office Application. What should I do?
- How do I improve the interactive speed?
- Can I use the pen over the network if the Use Interactive Pen setting is enabled in the EasyMP Network Projection software?
- How do I enable dual pen functionality in ActivInspire software?
- The Interactive pen does not work on OS X 10.9.x or 10.10; the pen freezes and stops working. What should I do?
- Is it possible to use Easy Interactive Tools 3.00 on my computer to record live video from my Epson document camera?
- Do I need to install a special driver on my computer in order to use a document camera with Easy Interactive Tools 3.00?
- Can I record and play back a video file in Easy Interactive Tools 3.00?
- How do I disable the pen icon on the toolbar?
- Can I use the ELPPN04 pen with the my product?
- How many users can annotate at the same time using the Easy Interactive Tools (EIT) Ver.3.05 Annotation and Whiteboard mode?
- Do infrared (IR) devices interfere with the product's interactive pen?
- Does Epson have a longer pen or a pen extender to extend the reach of the pen?
- Can I use my product with my existing standard or interactive whiteboard?
- How often do the batteries in the interactive pens need to be charged?
- Can I use two same-color pens at the same time?
- When should I recalibrate the interactive pens?
- How do I replace the lamp?
- When and how should I clean or replace the air filter?
- How do I reset the lamp timer to zero?
- How and when should I clean the obstacle sensor?
- How do I get a replacement lamp for my product?
- When should I replace the projection lamp?
- Can I access the lamp and air filter with the wall mount installed?
- How do I clean my product case?
- When should I recalibrate my system?
- The remote control doesn't work. What should I do?
- The product's buttons don't work. What should I do?
- Can I use the remote control to click through slideshow-style presentations?
- The remote control doesn't work as a wireless mouse. What should I do?
- How do I obtain a replacement remote control?
- Can I use the remote control to enter IP addresses directly?
- How do I set a password on my product?
- Can I access my product from different operating systems on the same network?
- Can my product be viewed via the Network Neighborhood on a Windows computer?
- What are the software requirements for using the EasyMP Monitor software?
- After upgrading EasyMP Monitor on my computer, no projectors appear on the screen when I launch EasyMP Monitor. What should I do?
- What is the EasyMP Monitor software?
- I am not receiving mail when a product problem occurs. What should I do?
- How do I install the USB Display software on my computer?
- Which operating systems does USB Display support?
- Why is the Movie Sending Mode button on the EasyMP Network Projection toolbar grayed out?
- When trying to open the built-in webpage of my product, I'm prompted for a User name and Password. What should I do?
- How do I change the default password that is used to log in to the web browser?
- Which Epson products are compatible with SMART Notebook software?
- How do I disable or configure my product maintenance reminder in ActivManager?
- Who do I contact for support on the ActivInspire software?
- What format does Easy Interactive Tools 3.00 save video recordings in?
- How do I set my product for Extended Desktop in Windows 7 and Windows 8?
- Where can I get the latest software for my projector?
- If I disconnect the USB cable that's connecting my product to my Mac while using USB Display, the USB Display icon in my Dock disappears and I am unable to close the program. How do I close it?
- Which software supports dual pens?
- I can't use the Easy Interactive Tools software with the QuickTime Player in full-screen mode. What should I do?
- Can I use interactive software that did not come with my projector?
- What is Easy Interactive Tools?
- Where can I find more information on SMART Notebook software?
- How do I calibrate Pen and Touch when using the extended desktop in Windows?
- My audio is still playing when another image source is selected. What should I do?
- There is no sound. What should I do?
- How do I play sound through my product?
- Should I use either a dynamic or condenser microphone with my product?
- I get feedback noise from a microphone. What should I do?
- How do I adjust the microphone volume?
- The microphone I'm using does not work with my product. What should I do?
- Can I output audio from the external speakers when my product is in standby mode or off?
- Video recordings created with an Epson document camera have no audio when played back on my computer using Easy Interactive Tools 3.00. Why?
- Can I use a microphone from a PA (public address) system with my product?
- Can I use a USB microphone with my product?
- I do not get audio when multiple projectors are connected through the EasyMP Network Projection software. I do get audio when only one projector is connected. What is wrong?
- There is no audio with the Standby Audio setting enabled. What should I do?
- Does my product support audio over a network connection?
- The product won't go into sleep mode. What should I do?
- Is there a recommended sequence of turning on my product and peripherals?
- How should I transport my product?
- I forgot my product's password. What should I do?
- Can I connect my product to external speakers?
- What is my product's native resolution?
- What are the different Color Modes used for?
- What accessories are available for my product?
- Does my product offer network monitoring and control capabilities?
- Can I change my product's network name?
- How do I use the wireless projection feature?
- Which wireless security modes does my product support?
- Is there a PC card slot in my product?
- The product does not turn on when I press the power button. What should I do?
- Does my product have lens shift?
- Can I use a document camera with my product?
- Does Epson have longer cables available for purchase?
- Can the new Ultra Short-Throw product be mounted on the older Short-Throw product wall mount?
- What is my product's default Color Mode?
- What is the RS-232 command code to run Auto Calibration?
- What is the warranty on the interactive pens?
This document contains quick setup instructions for this product.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document provides an overview of various connection methods.
This Zip file contains the Microsoft Excel formatted ESC/VP21 Command List with command codes which are used to remotely control Epson projectors, along with the PDF Guide.
This document contains tips for using Easy Interactive Tools software.
This document contains tips for using Easy Interactive Tools.
This document contains tips for using Easy Interactive Tools.
This document will assist you with installation and usage of the Ultra-Short Throw Wall Mount (ELPMB28).
This document will assist you with installation and usage of the Ultra-Short Throw Wall Mount (ELPMB43). It also explains how to install the Control Pad and Touch Unit after wall mount installation. For additional Information refer to the ELPMB43 product support page.
This document will assist you with product installation and setup.
This document contains the templates to be used when mounting the projector.
Note: For accurate placement, make sure you print these sheets at full size. Do not reduce or enlarge.
This document contains the templates to be used when mounting the projector.
Note: For accurate placement, make sure you print these sheets at full size. Do not reduce or enlarge.
This document contains an overview and basic and in-depth usage instructions for Easy Interactive Tools software.
This document contains in-depth usage instructions for the software.
This document contains in-depth usage instructions for the software.
This document contains an overview, and usage instructions for Epson Projector Management Utility (formerly named EasyMP Monitor Utility).
Guides for previous software versions are listed below.
Epson Projector Management v5.20 | v5.10 | v5.0
EasyMP Monitor Utility v4.57 | v4.56 | v4.54 | v4.53 | v4.52 | v4.51 | v4.50 | v4.40
This document contains information about using EasyMP Network Projection on a network.
This document gives an overview of the product as well as technical specifications, available options and warranty information.
This document provides tips for using TeamBoard Draw annotation software.
This guide describes how to install the projector on a table using the Interactive Table Mount (ELPMB29).
This document describes Epson's limited warranty for this product.
This Welcome Kit contains a collection of BrightLink Projector documentation.
Service Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4394
Hours :
Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720