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- Top FAQs
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Scan
- Software or Setup
- Other
Select the questions to view the answers
- My computer does not recognize the product when I use a USB connection to set up the product. What should I do?
- Scanning is slow. What should I do?
- The scanner does not turn on or turns off unexpectedly. What should I do?
- Who do I contact for software support?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- How do I change the scan settings in Epson ScanSmart?
- What do my product's lights indicate?
- Will the product automatically scan double-sided documents?
- How do I scan using my product's control panel?
- I see the message You cannot send the email. Confirm the settings on my Mac, when I use the Attach to Email feature in Epson ScanSmart. What should I do?
Select the questions to view the answers
Select the questions to view the answers
Select the questions to view the answers
- Will the product automatically scan double-sided documents?
- How do I enlarge an image I scanned with Epson Scan 2?
- I am unable to scan multiple images at once. What should I do?
- How do I scan a thick document or a document too large for the scan bed?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- How do I scan using my product's control panel?
- Scanning is slow. What should I do?
- The scanner doesn't work properly when I press the start button. What should I do?
- How do I print a scanned image and save the file to my computer with Epson ScanSmart?
- How do I attach a scanned image to an email with Epson ScanSmart?
- How do I change the scan settings in Epson ScanSmart?
- How do I scan a document so I can edit the text in word processing software?
- How do I scan a document with Epson ScanSmart?
Select the questions to view the answers
- Does Epson have a program where I can donate my working electronic equipment?
- Is an optional feeder available for my product so I can scan photos in batches?
- The product does not turn off. What should I do?
- The product does not turn on. What should I do?
- The scanner does not turn on or turns off unexpectedly. What should I do?
- What do my product's lights indicate?
- How should I transport my product?
Start Here
PDF
This document will assist you with product unpacking, installation and setup.
User's Guide
HTML
PDF
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
Notices and Warranty
PDF
This document contains system requirements, safety information, compliance statements, specifications, and your Epson America, Inc. Limited Warranty (warranty valid in the U.S. and Canada).
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4382
Hours :
Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720
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