Support Scanners Perfection Series Epson Perfection V19 II

The scanner does not turn on or turns off unexpectedly. What should I do?

  • If the scanner does not turn on or if it turns off unexpectedly, try these solutions:

    • Make sure the USB cable is securely connected to the computer.
    • Connect the scanner directly to the computer. The scanner may not work properly when connected through a USB hub.
    • Use the USB cable that came with the scanner.
    • Wait a few seconds for the scanner to turn on and the status light to stop flashing. When the status light stops flashing, it indicates that the scanner is ready to scan.
    • Make sure Epson ScanSmart and Epson Scan 2 are installed correctly.
    • If you are using any TWAIN-complaint applications, make sure that the correct product is selected as the Scanner or Source setting.
    • If the scanner continues to not turn on or turns off unexpectedly, uninstall and then re-install Epson Scan 2.
    Related tasks
    Uninstalling Product Software - Windows
    Uninstalling Product Software - Mac
Published:  Jun 15, 2023 Was this helpful?​ Thank you for the feedback!
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