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- Top FAQs
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Paper or Media
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
Select the questions to view the answers
- How do I scan a document with Epson ScanSmart?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- Who do I contact for software support?
- What is the maximum document length I can scan with my product?
- Can I scan double-sided documents at one time?
- Does Epson make drivers for Unix or Linux?
- What security measures does Epson recommend for its network products?
- I see the message You cannot send the email. Confirm the settings. What should I do?
- The scanner doesn't work properly when I press the start button. What should I do?
- The Correct Document Skew setting is disabled in the Epson Scan software. What should I do?
Select the questions to view the answers
Select the questions to view the answers
Select the questions to view the answers
Select the questions to view the answers
- Can I scan double-sided documents at one time?
- How do I scan a document so I can edit the text in word processing software?
- I cannot scan over a network. What should I do?
- How do I scan to a SharePoint server or cloud service?
- The scanner doesn't work properly when I press the start button. What should I do?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- Scanning is slow. What should I do?
- How do I scan a document with Epson ScanSmart?
- How do I attach a scanned image to an email with Epson ScanSmart?
- How do I change the scan settings in Epson ScanSmart?
Select the questions to view the answers
- Does Epson make drivers for Unix or Linux?
- The Correct Document Skew setting is disabled in the Epson Scan software. What should I do?
- Who do I contact for software support?
- I see the message Unable to connect to the server. Please try again later. when I try to install the Drivers and Utilities Combo Package Installer. What should I do?
- My computer does not recognize the product when I use a USB connection. What should I do?
- Which software is available for my product?
- How do I uninstall the product software?
- How do I manually connect to a Wi-Fi network?
Select the questions to view the answers
- Does Epson have a program where I can donate my working electronic equipment?
- How should I transport or store my product?
- What do my product's lights indicate?
- Which user replaceable parts or accessories are available for my product?
- The scanner does not turn on or turns off unexpectedly. What should I do?
Start Here - Installation Guide
PDF
This document will assist you with product unpacking, installation and setup.
User's Guide
HTML
PDF
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
Notices and Warranty
PDF
This document contains system requirements, safety information, compliance statements, specifications, and your Epson America, Inc. Limited Warranty (warranty valid in the U.S. and Canada).
Notices and Warranty
PDF
This document contains system requirements, safety information, compliance statements, specifications, and your Epson America, Inc. Limited Warranty.
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4382
Hours :
Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720
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