Epson Point of Sale and Impact Printers - Windows Update

After installing Microsoft Windows Update from November 14, 2017, some Epson printers cannot print on x86- and x64-based systems.

Epson has been working with Microsoft and Microsoft has released Windows Updates to correct the printing issue.

See the Operating System list and links to the updates below. For updates not listed, Microsoft is planning to release these updates over the next few days.

These updates will be downloaded and installed automatically from Windows Update.

Windows OS	Affected Update	Fixed Update	Link to KB Article
Windows 7¹	KB4048957, KB4048960	KB4055038	https://support.microsoft.com/en-us/help/4055038/november-21-2017-kb4055038
Windows 8.1¹	KB4048958	KB4055038	https://support.microsoft.com/en-us/help/4055038/november-21-2017-kb4055038
Windows 10 TH1 – Version 1507¹	KB4048956	KB4053581	https://support.microsoft.com/en-us/help/4053581/windows-10-update-kb4053581
Windows 10 TH2 – Version 1511¹	KB4048952	KB4053578	https://support.microsoft.com/en-us/help/4053578/windows-10-update-kb4053578
Windows 10 RS1 – Version 1607¹	KB4048952	KB4051033	https://support.microsoft.com/en-us/help/4051033/windows-10-update-kb4051033
Windows 10 RS2 - Version 1703 Creators Update (Build 15063)¹	KB4048953	KB4055254	https://support.microsoft.com/en-us/help/4055254/windows-10-update-kb4055254
Windows 10 RS3 – Version 1709 Fall Creators Update (Build 16299)¹	KB4048954	KB4051963	https://support.microsoft.com/en-us/help/4051963/windows-10-update-kb4051963
Windows Server 2008 SP2¹	KB4048970	KB4057709	https://support.microsoft.com/en-us/help/4057709/update-for-windows-server-2008-december-14-2017-kb4057709
Windows Server 2008 R2¹	KB4048957	KB4055038	https://support.microsoft.com/en-us/help/4055038/november-21-2017-kb4055038
Windows Server 2012¹	KB4048959	KB4055038	https://support.microsoft.com/en-us/help/4055038/november-21-2017-kb4055038
Windows Server 2012 R2¹	KB4048958	KB4055038	https://support.microsoft.com/en-us/help/4055038/november-21-2017-kb4055038
Windows Server 2016¹	KB4048953	KB4051033	https://support.microsoft.com/en-us/help/4051033/windows-10-update-kb4051033

1. To determine which version of Windows you are running, click the Start or Windows button and type in: "winver". Version is displayed as highlighted in red in the screenshot below.

About Windows 10 window with OS version selected

To get the standalone package for these updates, go to the Microsoft Update Catalog.

For OSes that do not currently have an available update, Epson is aware of two temporary options.

Restore Windows to a state before November 14, 2017 using a System Restore Point.
Uninstall the Windows System Update released on November 14, 2017.

The step-by-step options are documented below.

Option 1 - Using a System Restore Point

Option 1 - Using a System Restore Point to a Version Before November 14, 2017

Click the Start or Windows button.
Navigate to the Control Panel and click System Restore.

Click Next.
If automatic backup is not disabled or backup was previously done, select the backup dated before November 14.

Click Next.
Confirm the date selected and click Finish.

Restart your computer to apply the changes.

Option 2 - Uninstall the Windows System Update

Option 2 - Uninstall the Windows System Update Released on November 14, 2017

Click the Start or Windows button.
Navigate to the Control Panel and click on Uninstall or change a program.
Click View installed updates.

On the Uninstall an Update screen, select the update for the version of Windows installed on the displayed list.

Click the Uninstall button to uninstall the update program.

Restart the computer to apply the changes.